Duke County Hospital Case Study

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According to U.S. News, Duke University Hospital of Durham, N.C. made the list of the “Best Hospitals Honor Roll 2017” (Comarow & Harder, 2017). This is no easy task! Duke was ranked #17 out of 20 for Honor Roll and #17 out of 100 for top hospitals. Duke is also #1 in North Carolina and #1 in the Raleigh-Durham region for 17 consecutive years.
But what does it take to be a Top 100 hospital in the U.S.? The top 100 hospitals not only provide exceptional medical care but they are forward thinkers. The hospital must prove they are always improving processes and efficiency along with financial stability. They must also be a valuable player in the community for the long haul. A scorecard is used to measure performance, public data and progress
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Each hospital compared to its peers, had lower inpatient mortality, less patient complications, provided timely ER visits, kept expenses low and scored higher in patient satisfactions surveys (Truven, 2017).
Duke University Hospital became a reality back in the mid 1920s when James Buchanan Duke funded the transformation of Trinity College into Duke University and then into a teaching medical school and hospital. It wasn’t until 1930 that the hospital opened with 400 beds. Then in just 5 years, the AMA (American Medical Association) ranked Duke as one of the top 20 medical schools in the entire country.
Duke has taken their Mission of “Advancing Health Together” and placed it within their 2016-2020 strategic plan. Their 6 objectives over this timeframe are (Duke, 2015):
1. Our People & Environment – Focus will be placed on training and cultivating quality staff and in turn created a more enjoyable staff experience.
2. Patient Care – Duke plans to fully engage their patients in their own care and enhance patient access to all services.
3. Research – Duke is well known for their biomedical research. They plan to continue to strengthen this research and encourage further

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