Drunk Rider Case Study

The fact is that drunk riders can get sick in your vehicle. Watch the situation and if you think they are feeling sick, give them water and a vomit bag. If it nevertheless happens, finish the ride, turn off drive mode, drive somewhere where you can safely stop and take several photos of the damage before you clean it up and destroy the evidence. Uber will reimburse for the cleanup, but you have to give them evidence of what happened. If you go ahead and clean up before taking pictures, there’ll probably be not much damage to see. Vomit not only smells awful but it also seeps into the seams and carpets and if not properly cleaned up, can linger on as an unpleasant odor.
Take a few good, clear photos of the damage and at nighttime, make sure you have good enough lighting in your photos. You’ll have a hard time trying to get compensation for the cleanup if you’re unable to prove it with photos. Uber would like to see photos from three different angles. …show more content…
A rider may pull something off or break something in your car. Again, take accurate photos or, if you happen to have dash cam and had it on, it may show you what happened. In any case, submit your claim to Uber.
Uber evaluates each case separately and their policy generally seems to be that you will get reimbursement, if they get the rider to pay for the damage. If you have to have your car professionally cleaned, make sure to submit a copy or photo of the receipt to Uber, as well. You may not receive full reimbursement, but something is better than nothing.
If the damage is on the outside of your car, again, take good, clear photos and submit your claim to Uber. If it is vomit on your car, you will then want to clean it or have it cleaned as soon as possible. Acids and paint do not mix, so stomach acids can harm your paint.
Note: If you fail to take photos, your claim will most likely be automatically denied. The same goes, if you do not have clear