Strengths:
Dorina greets the client in a polite and a professional tone. She recaps the client's request to ensure she understands with clarity.
From here, she inquires further to ensure the final inspection is scheduled and the additional assistance is needed at that point.
After gathering the details, she politely requests to place the client on a brief hold to look up the contact information for the inspector.
She politely removes the client from the hold and offers empathy for the hold time. She informs the client the inspector contact information is not visible in the notes and offers a call back once the info is located.
She is sure to verify the best contact information for the client and ends the call on a polite note.
Inches:
Dorina greets the client in a polite and a professional tone. She recaps the client's request to ensure she understands with clarity.
From here, she inquires further to ensure the final inspection is scheduled and the additional assistance is needed at that point.
After gathering the details, she politely requests to place the client on a brief hold to look up the contact information for the inspector.
She politely removes the client from the hold and offers empathy for the hold time. She informs the client the inspector contact information is not visible in the notes and offers a call back once the info is located.
She is sure to verify the best contact information for the client and ends the call on a polite note.
Inches: