The total number of valid color complaints has impacted the final rating on Donell’s review as the department increased from 5 in 2014 to 12 in 2015. It is very important that the maintenance of the machine is performed daily, so it works at its optimal performance. Many things such as cleaning the tinting head, cleaning filters, keeping the canisters filled, making sure colorants are mixed properly and performing the one ounce test weekly to make sure pumps and valves are not going bad. All of things that done routinely reduce the possibility of complaints. One color complaint recorded was a formula issue as Donell noticed and reported to his supervisor. Nice Job. Donell has created a few miss-tints that required the items to enter
