Diversity In The Emergency Department Case Study
The workforce in the emergency department (ED) that I manage consists of Baby Boomers, Generation X, and the Millennial Generation. All of the nurses who belonged to the Veteran category have retired. There is minimal racial or ethnic diversity in the employees in the ED, therefore, most of the conflict that arises is associated with generational differences in values, beliefs and perspectives. The core personal values of each generation views communication, commitment, and compensation from their own generational characteristics in addition to their personal experiences (Hendricks …show more content…
Similar to the manager in the article by Sherman, I believed that the newer nurses, who I now know to be Millennials’ were seriously high maintenance (Sherman, 2008). Given that the Baby Boomers and Generation X’ers are independent in their work style and the Millennials’ seek frequent feedback it is understandable that there is conflict amongst the staff. In addition, the older staff see the Millennials’ as unreliable given that they are willing to move to a different position or organization if there current position is not meeting their needs. I suspect that the Baby Boomers viewed this Millennial behavior as self-centered, which, in retrospect, is a narrow perspective.
Many of the younger staff are attached to their cell phones and are unable to resist texting their friends and “Facebooking” during their work shift, despite the hospital policy prohibiting personal electronic devices in the work place. However, many of our patients come from the Veteran and Baby Boomer generations and are appalled at this behavior in the clinical setting, which consequently, results in patient complaints.
The generational diversity may also lead to poor communication. As we have discovered in our prior readings, communication is the single most prevalent cause for medical errors, therefore, it would not be surprising to discover that many of the errors that occur in the ED are due to generational communication issues (Brunetto et al.,