Managing Diversity In The Workplace

Improved Essays
There are many key skills and valuable knowledge that is needed when managing a diverse workforce. Diversity is a variety of demographics, cultural, and personal differences among an organization’s employees and customers. Communication is a skill I believe every manager should have. One of my previous positions in Corporate America was as a Unit Manager. As a Unit Manager, I oversaw a department of seven Junior Underwriters at Home123 Mortgage Company. My department was responsible for clearing conditions and moving the loan applications along to the funding department to be closed and funded. I had many different personalities to deal with from each of my seven employees. I had the most difficult time managing this group because I …show more content…
I was sent to obtain proper management training to deal with the challenging behavior of my staff. In the management training, I learned how to communicate properly, deal with challenges, how to fire employees, team building, and how to create a positive work environment. This helped me tremendously in transitioning into the great manager that I am today. My department quickly turned around for the better and I was able to introduce daily meetings for the department to address any questions or concerns that they had before the work day started. This made them feel that their opinions were valued, and that management was listening to what they had to say. I also gave out rewards for great work performance. These rewards consisted of getting to leave two hours earlier on Fridays, movie tickets, or company paid lunches on our busiest days to show my appreciation for working …show more content…
If problems arise in the department, a manager should have some sort of system on how to handle it. You would need to investigate both sides from whom the conflict arose. We can't let the conflict linger on because we don't want it to affect production in the workplace or spread around in the company to create a negative vibe. As a manager, I would need to find out what the cause of the problem was and provide a solution. An example of this is when one of my employees took over a file that another employee had worked completely. The employee is responsible for putting their initials in the file to take credit for the work. This was a big conflict because our department receives bonuses. Our bonuses are derived from how many files you complete for the month. You are responsible for keeping track of your files so that you can compare with reports at the end of the month. The employee was reprimanded for dishonesty and the other employee received credit for the work that they had

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