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Dispute Resolution With Wells Fargo Home Mortgage

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I hope all is well. Earlier today, I received an email about a dispute that has been resolved with Wells Fargo Home Mortgage. It appears that my account was debited multiple times and credited as well. Today, you are reversing a previous credit by stating that I was credited twice. kindly explain why my account has been debited three times and also credit three times?
Also, can a dispute be resolved at once or should we have to do it multiple times ? Lastly, there is a shortage of 11 dollars.

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