Case Study Of Cook's Dilemmas

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The dilemmas Cook faced, discussed in the case study (Jayakumar & Tahora, 2016), were as follows:Unlocking the terrorist’s iPhone and building a backdoor for the national security – Cook and Apple faced a dilemma in helping the U.S. government and the FBI unlock the iPhone of one of the terrorists who attacked victims in San Bernardino, California that had potential to reveal the terrorist’s motives of the attack as well as evidences of terrorist networks and trails of activities (Jayakumar & Tahora, 2016). Unlocking the iPhone became such a heated dispute because the terrorists had tried to destroy evidences that could turn into revealing their digital trace, and the iPhone, issued by the terrorist’s employer, San Bernardino County, was found …show more content…
government”Points in Cook’s open letter to Apple’s customer in response to the court order for the iPhone– While overlapping with the points discussed previously, Cook’s letter and the key points expressed from Apple’s perspective well illustrate Cook’s dilemmas (Jayakumar & Tahora, 2016):oThe U.S. government demanded Apple to create the backdoor to the iPhone the company didn’t have or considered too dangerous to create (as cited in Jayakumar & Tahora, 2016). This touches the dilemma Cook had between customer privacy or national security.oThe software the FBI wanted Apple to create for the terrorist’s iPhone had the potential to unlock any iPhone regardless of possession (as cited in Jayakumar & Tahora, 2016). This puts Cook in such dilemma that even international terror groups can exploit the U.S. government’s classified information. oThere was no guarantee that the use of the backdoor would be limited to the San Bernardino case (as cited in Jayakumar & Tahora, 2016). This presented another dilemma for Cook because this might open the flood gate.oBuilding the backdoor defeated the purpose of encryption (as cited in Jayakumar & Tahora, 2016). This would make Cook defensive as to why tech companies even needed encryption to begin with.oApple worked such hard to treat its customers’ privacy seriously, believing the contents of iPhone were not the company’s business (as cited in Jayakumar & Tahora, 2016). This might have forced Cook to face hard dilemma because it created conflicts with the company’s business model and brand’s marketing image.oIt created such moral dilemma for Cook because his engineers had worked to build strong security features in iPhone to protect customers’ privacy in the past, and now they were demanded to weaken the strong security features and force the customers unsafe (as

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