Diffuse Methods

Can you diffuse this situation? If so, in what way? Sometimes using humor, by making a joke despite the situation can bring relief and ease the tension. Laughter helps us relieve stress and can shift the mood. Just use caution when using humor to diffuse a situation. Avoid making fun of the angry person. Instead, make a joke about yourself or something remotely related to the situation to take the angry person’s mind off of their current mood.
Showing empathy, let the angry person know that you care about their feelings and why they are upset can help calm them down. We all want to feel like our emotions are validated and cared about by others. It can really help for another person to acknowledge why we are upset and let us know they care about our feelings.
Whether you are dealing with a partner, co-worker, child or someone else, everyone has moments of anger. When it is a habitual problem, you may want to suggest that they seek out classes for anger management. If the temper only comes out once in a while, these diffusing methods can help you to help them work through the situation a bit more efficiently and healthy.
How would you handle the computer issue? Because I work in a call center it certain protocol we having go by. Such as troubleshooting and asking questions, before we escalation. …show more content…
You should attempt to add your own style and input to each one that you choose to use to make the evaluation more personal. Technicians can also escalate the problem to a higher tier when they are unable to defuse a difficult situation with a customer. The organization might give technicians the authority to escalate problems if a customer yells, uses profanity, or resorts to personal attacks. However, if a technician thinks they can defuse the situation even after the customer is abusive, they have the authority to do