The Difference Between Good Management And Poor Management

The difference between good management and poor management can make or break a company. Organizations are dependent upon the effectiveness of their managerial staff, which is tasked with an abundance of functions in order to achieve the company’s goals. In order to effectively plan, organize, control, and lead their employees, managers must excel at the three categories of management skills: technical skills, which encompass a manager’s ability to utilize specific, learned knowledge and abilities; human skills, which focus on a manager’s ability to work on an interpersonal level; and conceptual skills, which consist of analyzing and critical thinking. Although all three categories are closely tied to the success of a manager, human skills …show more content…
The ability to work well with other people creates a more cohesive and positive work environment, which can result in greater productivity and happiness among employees. Furthermore, there are economic benefits to creating an environment where employees are listened to and feel understood; employee satisfaction increases and employee turnover decreases, thus lowering the many costs associated with hiring new employees. Clear communication between managers and employees makes a company more efficient, as managers can better lead their employees, delegate tasks, address and solve potential problems, and keep track of progress on projects. Additionally, as the workplace becomes increasingly diverse, the ability to work successfully among people of a wide variety of cultures becomes …show more content…
Because she understands that her employees’ jobs require emotional labor, as they must always appear cheerful when serving customers, Kelly provides her employees with a clean lounge and encourages them to relax during breaks. This nonverbal communication act contributes to a better experience for her employees. Kelly also understands emotional contagion, so she always tries to behave in a happy, confident manner so that her employees will also be happier; she shares fun videos and will leave amusing pictures in the lounge. She can also engage in Management by Walking Around (MBWA), which, if a bit outdated, gives her an opportunity to get to know her employees on a direct, first-hand basis. She always greets her employees when they come in, and asks them a few questions about their day. By getting to know her employees on a personal level, Kelly makes sure that they will be comfortable approaching her if the need ever