Effective Communication In Nursing Practice: A Case Study

Improved Essays
How does the NPSG of effectively communicating critical diagnostic values affect nursing practice? The power of words should never be taken for granted. Professional training that promotes patient and department interaction is critical in meeting the changing needs and expectations of patients (Hanson, 2013). Nurses must be able to communicate with one another with confidence. This special skill-set for nurses enable them to assist in more positive outcomes for their patients. Nurses should invest in developing communication skills, beginning with administrators and continuing through the healthcare organization. According to Martin (2011), communication follows three rules: 1) As long as transactions are complementary, communication …show more content…
It is well documented that humans perform best during unexpected or unanticipated events; when performing repetitive work, they are more prone to boredom. Further, distraction and error is more likely to occur (Landers, 2015). Therefore, when addressing a new program of effective communication with critical lab and diagnostic results, it is of utmost importance that education comes with the change, along with member support and continuous monitoring. Lewin’s change model describes the three phases of change as unfreezing, change, and refreezing. When applying Lewin’s model to effective communication, unfreezing would occur by emphasizing communication within the healthcare team, listening to its members, and becoming available to respond to comments. The change would be implemented by promoting an environment of empowerment, communication, and respect. After these phases are implemented, the desired affect would stay in place by refreezing the desired outcome. Leaders should support staff by being visible and allowing feedback to staff concerns (Landers, 2015). Once these objectives are accomplished and a more positive feedback is reflected, the fruits of change will be recognized by a more effective communication between healthcare workers of all …show more content…
A good place to start is with communication competence, focusing on improving empathy ability. According to Yeonja, Eunju, & Eunjung, (2015), emotional intelligence training should be included in the nursing curriculum. Further, teaching methods to improve communication should start with the nursing educators themselves, seeking new innovative ways to improve communication links through the healthcare system. As instructors take advance of new teaching methods, they must remember that the purpose of communication is interaction with people. When one step (initiative) in the ladder is broken, getting to the top of the ladder (goal) becomes more difficult. The NPSG’s give the initiative to reach the final goal of communicating critical values on behalf of the patient. There is no room for shortcuts or deviation. Competent communication is the foundation needed in performing communication skills throughout the healthcare

Related Documents

  • Improved Essays

    Effective communication is essential to the role of nurses in influencing and improving patient outcomes” (Johnson, Carta, & Throndson, K. (2015). Nurses and other health care professionals need to communicate constantly in order to avoid errors, or having the patient in an unsafe situation. Similarly, in the second experience, we should work on enhancing our communication skills to avoid delaying the process of providing care. Thus, it is easier for the resident and for us. According to Childress (2015) “Studies in a variety of settings have concluded that communication affects the quality of patient care, team satisfaction, and nursing turnover rates” (p.23).…

    • 753 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Filling The Gap Theory

    • 956 Words
    • 4 Pages

    Nursing education has moved towards colleges (Saifan, AbuRuz, & Masa’deh, 2015). With this change, many problems arise. One noted problem is the poor communication between clinical instructors and nursing educators. In order to fill the gap of knowledge, there needs to be a distinct and deliberate process of communication set up between classroom educator and clinical educator. It is important for classroom educators be up to date on clinical skills in order to bridge the gap between theory and practice.…

    • 956 Words
    • 4 Pages
    Superior Essays
  • Improved Essays

    QSEN Case Study

    • 1325 Words
    • 5 Pages

    More so, collaborative care instills some level of trust in the patient and encourages patient centered care. Team work also involves each health care discipline understanding their scope of practice and utilizing professional strategies to incorporate team work when necessary (QSEN, 2014). It is important to understand that communication could be a major barrier in…

    • 1325 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    These skills are shared leadership, action learning and reflective practice and the writer again achieve the competent level in this category too. It means that the writer acknowledge the skills of shared decision making, utilize problem solving skills and evaluates the work situation and find strategies to improve the care. These qualities are very important and crucial for nurse leaders to ensure patient safety by involving other health care professionals, using thoughtful strategies to solve problem and adopting reflective…

    • 1156 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Nursing Leadership Skills

    • 1349 Words
    • 5 Pages

    This essay has discussed and critically debated the leadership role of the registered nurse in delivering quality and safe nursing care by focusing on essential leadership skills such as effective communication, patient centred care and continuous professional development. Effective communication when working positively provides the patient and their team of nurses and doctors to all be involved in the care and all have a level of understanding of expectations, wants and needs. When effective communication is not being used successfully, patients and family members may feel they are only communicated with when something really terrible is happening or they might be too afraid to ask questions. Patient centred care when working positively also allows the patient to feel part of the team, part of the decision making process, and this can be seen with the implementation of bedside handovers. Poor communication and working in unfamiliar settings/wards are both negative factors which decrease the likelihood of patient centred care being delivered effectively.…

    • 1349 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Communication skills are exceptionally essential in therapeutic relationships. Communication skills will help the inter-professional team to enhance the standard of care given to a patient and enables a nurse to build trust, respect, and create an environment where inspired ideas, critical thinking, fondness, and caring can flourish (Essays UK, 2013). A professional nurse must have many reasons to have effective communication skills when clarifying or discussing a patients’ treatment, speaking with relatives or other health professionals, for example by using clear and precise writing. It is essential for a nurse to obtain compelling communication skills in order to promote patients’ health effectively (Casey & Wallis, 2011). There are diverse components that make a decent therapeutic relationship and it is important to know that the therapeutic relationship is a formal relationship between the nurse and the patient.…

    • 1185 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    A Caring Leadership Model based on Watson’s ten carartive factors can craft a better working environment. Watson insist the importance of nurses taking care of themselves. According to her, nurses should involve in self-care strategies, so that they have the energy and motivation to take care of the patients. Care is needed for everyone including nurses. Through shared governance nurses become empowered and make partnership with management in decision-making.…

    • 1200 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    it 's a talent which will be learned and frequently improved. Improvement needs keen observation, the disposition to be reflective, and also the commitment to pay attention and learn. within the journal article; What counts as effective communication in nursing? proof from nurse educators’ and clinicians’ feedback on nurse interactions with simulated patients, O 'Hagan, Manias, Elder, Pill, Woodward-Kron, McNamara, McColl (2014) aimed to work out if the standard of communication in interactions between nurses and patients encompasses a major influence on patient outcomes. To support the event of effective nursing communication in clinical apply, a decent understanding of what constitutes effective communication is useful.…

    • 818 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Patient Centered Care

    • 1196 Words
    • 5 Pages

    The purpose of this paper is to define the concept of patient-centered care and to explain how nursing education, nursing practice, and nursing research are incorporated into patient-centered care. I will also be addressing the knowledge, skills, and attitude that are required by nurses in order to maintain a satisfying relationship with their patients. “Patient-centered care is the focus on the patient’s needs, patient control, and the interaction between the patient and health care provider” (Dabney & Huey-Ming, 2013, p. 1). Patient-centered care is defined as a mutual beneficial relationship between patient and health care providers with the shared goal of enhancing the patient’s wellbeing. Patient-centered care is believed to be a well-rounded…

    • 1196 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    At work, nurses are expected to communicate effectively to colleagues and patients. Effective communication is crucial for good relations at work and for the success of institutions or organizations. For example, patients need to understand and develop trust in healthcare professionals in order to open up on even the most sensitive details of their health conditions. This understanding and trust can only be developed through effective communication. Additionally, good communication skills are a must for nurses since the nature of their work demands that they work in teams.…

    • 1010 Words
    • 5 Pages
    Improved Essays