The second area of consideration is training, not technical skills based training such as required to perform the job, but what are referred to as "soft-skills." The fundamental concept of self-managed teams utilizes front line employees and empowers these employees to make changes that affect the organization. However, in many cases these employees have not had the experience functioning in this type of group and may lack critical communication skills, conflict management and diversity awareness. Failure to recognize the need for training can lead to derailment of the team. There are three areas of training that the organization needs to focus on for the self-managed work team.
The first area of training for the members of a self-managed team is communication. Communication is key within any high performance team, even more so within the self-managed team. This team is expected to "take off" with ideas, concepts and notions on