As the facility manager I provided quality frontline customer service in a positive and professional manner. I maintain a customer focus and invest time and effort in understanding customer’s needs while ensuring that a “customer first” approach is adopted to both internal and external customers. I liaised with all stakeholders to discuss requirements, set priorities, coordinate resources and deliver information within agreed methods, schedules and timeframes. As a strategic thinker I align my actions with the departmental goals and organisational policies, making decisions, setting priorities and developing goals based on future impacts on organisation while maintaining confidentiality and honouring commitments. I independently resolve
