The Components Of The Balanced Scorecard Performance Management System

Improved Essays
Describe the basic control process.
According to our textbook, “Control is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to standards, and taking corrective action when necessary to restore performance to those standards. Control is achieved when behavior and work procedures conform to standards and when company goals are accomplished as control can also be used in preventive forms (Williams, 2016, p. 335)”

More than ever before companies (large and small) are paying great attention to performance metrics and seeking to "control" both strategic directions, tactical creativity, and operational accomplishment.
In your opinion, as well as the opinions of experts that have written
…show more content…
Explain, in detail, how the Balanced Scorecard method works, what you perceive to be the strengths as well as weaknesses in its use, and how it fits into current managerial …show more content…
The customer perspective, the internal perspective or total quality management and lastly the innovation and learning perspective considering the waste and pollution (Williams, 2016, p. 344)”. “The balanced scorecard is a measurement of organizational performance in four equally important areas: finances, customers, internal operations, and innovation and learning (Williams, 2016, p. 343)” The balance scorecards advantages are it provides accountability to each level of managers within an organization to set goals and measure performance. Suboptimization is reduced, and performance does not decrease when performance is increasing in another part of the organization. The balancing required with the balanced scorecard could be a weakness within itself as if a need is seen in one quadrant and too much is taken from another quadrant the organization can be thrown out of balance (Williams, 2016, p. 344). The balanced scorecard gives a manager an overall perspective of where the company is thriving and where improvements could be made; however, management needs to be cautious of removing resources from one quadrant to satisfy another because it may cause significant complications with the manner in which they conduct their traditional business. “The balanced scorecard is a strategic planning and management

Related Documents

  • Great Essays

    Xacc/280 Week 7 Checkpoint

    • 1479 Words
    • 6 Pages

    Created by Robert S. Kaplan and David P. Norton after an year-long research project with 12 companies, the Balanced Scorecard is a set of measures used by top managers to provide a quick and complete view of the business (Kaplan & Norton, 1992). It contains the financial results of the actions already taken as well as operational measures on customer satisfaction, internal processes, and the organization’s innovation and improvement activities. In short, the Balanced Scorecard answers these 4 questions (Kaplan & Norton, 1992): 1. How do customers see us? (Customer Perspective) 2.…

    • 1479 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    General Mills Comparison

    • 1430 Words
    • 6 Pages

    Furthermore, Key Performance Indicators (KPIs) is it a tool for companies to measure their performance in a numerical way. Once these numbers are read, it allows employees to see the health of the company they work for, and it also gives investors an idea of how well or bad the business is doing. KPI’s gives people insights and options and allow individuals to get down to the root cause of these…

    • 1430 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    The information gathered will assist in assessing workforce gaps, issues, risks and crucial items required to deliver a well rounded operational plan. Key performance indicators [KPIs] are the benchmark of the organisation by measuring, monitoring, managing performance, identification issues and resolutions. They reflect Biz Ops organisational vision, goals and objectives into measurable operations. Some examples are:- response time to customers…

    • 635 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    Ann Taylor Essay

    • 444 Words
    • 2 Pages

    (book) Synopsis of the Situation The focus will be a S.W.O.T. analysis combined with a balanced scorecard and control system to direct and…

    • 444 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    “Competition in the United States and among the world economics has increased significantly during the past couple decades, especially in industries such as; banking, financing, and air transportation. Corporate competition creates performance and cost pressure, which have a ripple effect on people and their behavior at work” (Nelson &Quick, 2013). With our current economic environment it is no longer acceptable to do what you have always done within your company, even if what you did for that company was done well, we must adapt to different methods, processes and philosophies that can improve and make the company or organization the best in the market. It is important for companies to establish performance management in order to be able…

    • 647 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Rio Tinto is a global leader of mining and metals, focused on the discovery and processing of Earth’s mineral resources (Rio Tinto 2014). Operating for 140 years, Rio Tinto boasts a large human capital, employing over 66,000 people across 40 countries and six continents (Rio Tinto 2014). Values of ‘accountability, respect, teamwork and integrity’ (Rio Tinto 2014) guide the company to its mission of producing a successful long-term financial performance for all stakeholders. To translate Rio Tinto’s mission into action, the company has adopted a multi-perspective SPMS using a Balanced Scorecard (BSC) method (Elijido-Ten & Tjan 2011). As a performance measurement system, the BSC method is discussed as producing a positive correlation between…

    • 1206 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    During this conversation Jonah stresses the importance of a balanced plant. A balanced plant is where the capacity of each resource is balanced and matched precisely with the demand from the market. Even though Alex initially believes that it is a positive idea to have a balanced plant, Jonah eventually teaches him that this is not the case. Running a balanced plant will result in several negative side effects including lower throughput, higher inventory, and lastly higher operational expenses. Jonah tells him that the key to improving each of these measurements is taking a holistic approach.…

    • 825 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Give two examples of areas where you can identify a balanced set of measures. Chap5 The two examples where I can identify a balanced set of measures are the medical Record Review (retrospective) and health plan databases. A balanced set of measure would include outcomes, process and balancing measures. These two ways of collecting data helps leaders, stakeholders and those involved to see and evaluate how the strategic plan is performing, where improvement is needed or to get an overall picture how things are going (“Measuring Safety Improvement”, 2012).…

    • 850 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Agencies have many resources and tools which they use in order to accomplish their mission and goals that have been set forth. Performance management is one of the many tools used by agencies to help improve the overall effectiveness of the agency by involving their employees to understand their individual importance to the organization. There are five basic components of a performance management system which organizations must utilize in order be effective and successfully be able to achieve the organization’s mission and goals (Naff, Riccucci, & Freyss, 2014). According to Naff et al., Performance management involves a set of steps beginning with establishing goals and communicating these expectations to employees, developing employees’…

    • 1002 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The balanced score card was developed by Dr. Robert Kaplan and David Norton. It is stated that the balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization. Below is a chart that tells you what it should look like. When examining Wells Fargo this is how I would use the balance score card starting with the four perspectives: At Wells Fargo the basic question the Customer Perspective: How do we appear to our customers? Customers are the main reason of the existence of every organization.…

    • 807 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    In addition, the article adds that managers can increase favorable outcomes generated from asking, acquiring, appraising, aggregating, and applying the data obtained to make informed, rational, and transparent decision that exemplifies fair…

    • 1516 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Asm Swot Analysis

    • 866 Words
    • 4 Pages

    Hello Team, ASM is on autopilot and has been for some time. It is our job to change that way of thinking and the actions that follow. We must be intentional about ASM’s path to its desired destination. Plotting the course beforehand is a sure way to deliver a positive result. I find it interesting that many companies do not have a planned strategy.…

    • 866 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Ford Company The Ford Motor Company is an American company that was founded in 1903. The manufacture automobiles, trucks and offer different services around the world. They also have another brand of car that is called Lincoln brand names. Their services came from parts until maintenance in the different dealerships around the country, Ford headquartered is located in Dearborn, MI.…

    • 930 Words
    • 4 Pages
    Great Essays
  • Improved Essays

    To better understand the effects of the programs, growth or development must be another measurement of outcomes. Whether it is by mapping how many new jobs come out, market development, investment gains or return of latest selling products, growth is a vital factor in survival. Customer satisfaction might be another measurement of productivity by measuring potency or "the degree in which an organization meets the purposes of its clients or customers" (Robbins & Judge, 2016, P.…

    • 1226 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The balanced scorecard is an evaluation tool that allows an organization to track financial results while monitoring progress in building the needed capabilities for growth (Kaplan & Norton, 2007). The balanced scorecard includes four main dimensions that will enable LCMP link its long-term strategy to its short-term financial goals (Kaplan & Norton, 2007; Walston,…

    • 788 Words
    • 4 Pages
    Improved Essays