Firstly, I identify the opportunity or issue - This includes the analysis if our customers are going to perceive a big difference after the decision and see some opportunities after that. Then, I looking for the information that I need to make a decision and who can help me to forecast the result of the decision. What is relevant and what is not relevant?
After, I analyze the situation and what are the options available to resolve the conflict or take the opportunity. How I can analyze the data and information available supported