Derrin Espinola Case Study

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On May 1st, a 15yrs old boy named Derrin Espinola was flying alone from Denver to Thunder Bay with Air Canada. But due to a flight delay in Denver, it caused him to miss his connecting flight from Toronto to Thunder Bay. Once the teen arrived in Toronto at 8pm, Air Canada rebooked him for another flight that would be leaving the next day at 6pm. The airline did not offer him any compensation for the mishap.
Throughout the next 22 hour wait, Derrin was ‘trapped’ in the airport. He was a minor (meaning under age of responsibility; 18yrs) and was not allowed to leave the building or get an hotel in the city. Overnight he slept on the floor but regardless barely even slept as he was worried if he wasn’t alert, someone could steal from him. He

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