Dental H & A Case Study

Improved Essays
Impact of Dental HIE on Improvement of care coordination

In recent years, the healthcare sector has invested heavily in IT to enhance decision – making and

increase its efficiency through improved medical processes and the use of integrative and interoperable

electronic health record (EHR) (Itamar Shabtai; Moshe Leshno;Shawnra Hill ;Ofir Ben-Assuli

2013;Goldschemidt 2005). There is an agreement among medical staff that access to a comprehensive

electronic record of medical history benefits patients (Boonestra 2008).

Claxton et al. (2012), Walker et al. (2005) and Kapoor & Kleinbart (2012) have found that interoperability

between healthcare providers and electronic healthcare information exchange (HIE) can save

expenditures to
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Theory and Hypotheses

Health Information Exchange (HIE) is the process of coordinating care across many health care entities

through the electronic sharing of health related patient information. HIEs are widely regarded as an

important mechanism for improving the quality of care provided by various healthcare organizations

Prior work on inter-organizational systems (IOS) in the IS literature, has emphasized the need for

structural and organizational mechanisms, including appropriate incentives, for partners to share

information (Johnston et al. 1988). Unlike internal IT systems, IOS systems such as the HIEs, can rarely

be implemented by fiat and must actively consider the payoffs for all participants in the system, not

simply the sponsoring organization (Hyeyoung Hah et al 2012). Moreover, since the participants may

have different goals and interests, HIEs must ensure provisions for reliability, data security, user privacy

and system integrity that exceed the standards for internal systems. These requirements are even
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I

argue that only organizations that have already achieved a fairly high level of internal meaningful use

capability can also participate meaningfully in an HIE. Conceptually, complementarities between HIT Use

and HIE participation can be grounded in the literature on information processing theory (Cyert et al.

1963; Radner 1992). As ‘bounded rational’ organizations, Dental practices are limited in their ability to

effectively access and process information (Ann-Marie DePalma, RDH 2012). Higher levels of HIT use

increases their capacity to process information for decision-making and therefore to better leverage the

external information received via the health information exchanges. Thus the superior quality and care

outcomes envisaged through HIEs are realistically only achievable by practices that also have achieved

high levels of HIT use. Some early empirical evidence suggests that this may indeed be the case. For

example, Wallker et al. (2009) found that digitization of health information within organizations should

precede participation in a HIE. The reasoning behind the finding is that internal meaningful use of

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