Deming Case Study

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1. Explain Dr. Deming and TQM. What is it? Did it work in Japan and the US? Why or why not? (2pts)
Dr. W. Edwards Deming (1900- 1993) is called the father of the Quality Evolution. He was very knowledgeable with quality management. Deming’s work is a philosophy of management, Totally Quality Management (TQM). Deming created 14 points to provide framework and develop knowledge that can be used in long term business plans. These points will help the business for more efficient work place, higher profits and higher productivity. Deming stated that higher quality leads to higher productivity. The improvements in quality lead always to lower costs. With higher quality, and lower prices, the business will achieve a success market. Deming improved
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The customer focused, this approach is based on meeting the needs of the customers, making the customers happy by proving them excellent services and quality products. The customer focused contributes to the success of the organization and ensures the satisfaction of the customers. Happy customers, always return to the business. The other initiative that grew out with the TQM is the continual improvement; the continual improvement directs an organization to innovation and creative ways that makes the organization more competitive. It also helps to the improvement of products and services for a better …show more content…
Learning organization encourages their employees to critical thinking, innovation, risk taking, and new ideas. A learning organization takes the employees contributions, it learns from past experiences and takes all the knowledge into the organization daily activities. The learning organization concept came from Peter Senge and its five main disciplines; systems thinking, personal mastery, mental models, shared vision, and team learning. Systems thinking, it is a concept that organizations use to collect information systems that measures the performance of the organization. It is the ability to comprehend, and examine the incentive and the means to integrate the discipline. One example of systems thinking is system maps also called diagrams. The second discipline is personal mastery, it is the commitment of process learning that an individual makes to the organization. The individual learning is acquire through self-improvement and staff training. The third discipline is mental models, these are assumptions that individuals have for the organization, and it is necessary for the organization that employees always develop new skills and orientations for a good change. It is the discipline of moving the organization in the right way. The fourth discipline

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