The system is hardly for people who had dementia problem. For example, in the Harmony Club, we had one old man who was an old soldier. He had dementia, he cannot use the aged care system by himself, because sometimes he did not know his basic needs and he cannot use a computer. Another example is another old man who came from Singerapoure. He also had dementia and he often forgets recent events and needs. He cannot call the aged care service by himself, because sometimes this system will put people on hold for 30 minutes and he will forget his needs after 30 minutes. The only way to gain access to the services for them is asking their family or other workers to help them access to the
