A Strategic Analysis of Five9 BUS 477N-112 Fall 2014 Five9 is an innovator and leading supplier of cloud contact center software. The company’s highly accessible and secure Virtual Contact Center (VCC) cloud platform delivers an inclusive set of easy-to-use applications that enables both simultaneous management and the augmentation of consumer interaction across email, social media, web, voice, and mobile channels through application programming. This strategic analysis was produced with the purpose of thoroughly exploring the cloud contact center as an industry, classifying and analyzing both external and internal opportunities and threats, and establishing where the company stands in relation to their key competitors.…
Introduction Delta Air Lines is a global airline, one of the largest worldwide airlines pose a conflict with customer relations, by or through their divisions that reflect on individual performance metrics within the company. Some of their divisions would be in-flight services, airport customer services, baggage, and reservations, just to name a few. Different explanation of policies between divisions by different members’ pose an unsatisfied relationship and behavioral negativity of performance within the organization and pose a client-customer relations alignment and congruence problems that reflect on organizational requirements and constraints, not a macro level condition of individual and or interpersonal outcomes affecting motivation,…
In reviewing Lockheed Martin’s market tactics, it is clear to see that Lockheed Martin is a highly competitive firm that is willing to take on their competition directly. Reviewing Lockheed Martin’s tactics, it is clear that they prefer to battle their competitors head on in their market, which is known as “offensive tactics”. Now, offensive tactics is broken down into many categories and each category is a very specific as to the function of its use. Furthermore, a company must be very cautious when it selects one of these categories to utilize as their primary means of operating within their industry, and I believe that Lockheed Martin has done that very thing.…
Introduction West Coast Transit Airline began as a very small company in California and would only charter planes to the nearby Oregon, Arizona and Nevada. This company that started out so small, tripled in size after its first year and has risen to over 10,000 employees. What they are doing now in regards to all the difference sides of business is really working for them and now they need help in developing a good team to manage and complete this project at hand. Throughout this paper you will see different things that the managers will need to do in order to really complete in this project flawlessly and within a timely manner. Effective Teamwork and Analyzation of Team…
Being in a group is scarcely like being stranded on an island with a group of strangers that you have to collaborate with in order to get home. While on this island you anon face the task of culling a bellwether to lead you off this terrible island. In the Delta group, which consisted of Alejandro Arango, Alexandra Plfug, Richard Rokosz, Josh Nabatilan, and myself establishing a sense of unity came facile. Though when we first commenced surmising group roles many problems commenced to arise. I then realized that this would become a classic tale of “Too many Indians and not enough Chiefs.”…
As it began to appear that the aviation industry’s economic status was starting to improve, the industry was faced with three more worldwide disasters; an increase in jet fuel prices, a declining economy, and Hurricane Katrina (Money.cnn.com, 2014). Airlines began making operational cuts in order to stay afloat financially and rise above their competition during this financial crisis (Money.cnn.com, 2014). Delta airlines cut seats on international and domestic flights and reduced and ended flights flying from “Cincinnati to London 's Gatwick Airport and Frankfurt” and “Atlanta and Detroit to Mexico City” (News, 2014). To remain competitive during this economic downfall Southwest Airlines, one of Delta’s competitors, cut non profitable flights, added fees, and continued to have airfare sales and promotions to gain new and keep old customers (News, 2014). This was a rough and unsteady period for the aviation industry.…
Southwest Airlines Key Strategies Business Level strategy. Business level strategy is a process in which an organization focuses its core competencies on satisfying their customers, it details actions that should be taken to provide maximum value to the customers and gain competitive advantage over the firm’s competitors within an industry. Southwest Airlines employs a cost leadership business strategy which focuses on competing for a wide range of customers based on price of the goods or service being offered. Southwest Airlines is truly loyal to this strategy and that can be seen in the company’s low cost strategy initiative. Southwest Airlines has been able to maintain its pricing strategy by controlling several internal efficiencies such…
Ever lived in an apartment or room the size of shoebox? Well that is what the Delta Commons feel like at the University of South Alabama. The Deltas are the oldest living accommodation on campus since the University was founded. Originally there had been six Delta buildings but due lack of maintenance, the removal of Delta 1 and 2 have affected campus greatly in living accommodations for students on campus. The Deltas only provide a home to students on campus, but it fails to meet the needs of some living accommodations.…
Parnell (2014) defines corporate strategy as the approach that a firm’s executives use to guide the firm’s direction (p. 151). The text discusses three different strategies: growth, stability, and retrenchment. A firm that is focused on increase its market value or revenue is said to have a growth strategy (Parnell, 2014, p. 153). Home Depot’s corporate approach is the growth strategy, demonstrated by its increasing revenue. Home Depot’s 2015 Annual Report (2016) states that Home Depot’s revenue increased by 6.4% over the previous year (p. 1).…
Strategic advantage Over the last decade, Honeywell has been able to increase annual sales exponentially and amplify its acquisitions. By diving the organization into three Strategic Business Groups (SBG), Aerospace, Automation and Control Solutions, and Performance Materials and Technologies, they have been able to better execute their strategy and focus on the global market (Honeywell.com, 2016). In an effort to continue the growth globally in the organization and to maintain a strong competitive advantage, the CEO has established an aggressive strategy, to align the acquisitions that are entered into with the current business model and those areas of market that the organization is presently operating. Therefore, the business has been able…
On a domestic level, Lowe’s’ ultimate competitor is the leader in the retail home improvement and appliances in America, Home Depot. However, trailing both Home Depot and Lowe’s is Menards, which focuses their operations in the Midwest. On a foreign level, Home Depot remains to be Lowe’s’ true competitor however other European companies in this industry, OBI and B&Q are still relevant competitors for Lowe’s to contend with. Lowe’s market share is approximately 16. 6 percent, while the total industry revenue comes out to $388.8 billion.…
3.2.5 Buyer Power Boeing and Airbus are competing with each other, which is reflected in the volume of acquisition, acquisition and development here between the two companies. Boeing is buying a number of aircraft to increase its fleet to maintain a strong market position and compete with Airbus. 4. Business Level Strategy Analysis 4.1 Cost Leadership Strategy Boeing naturally reduces costs while maintaining an acceptable level of quality.…
According to Elliot, Southwest is known for its customer service and higher prices, while Spirit is known for its low rates and poor customer service. This essay will discuss Elliot’s point of view on the subject and the evidence he uses to support his claims. In Elliot’s article, he suggests Southwest Airlines is the better of the two airlines. This is evident in the language that is used in “A Tale of Two Airlines.”…
Primaries is the analysis of how Southwest Airlines company a competitive…
Corporate Level Strategy The Corporate Level Strategy employed by Ford Motor is a bit challenging in that they are not diversified in the sense that they have acquired other different types of business’s in order to grow their business and diversify. They in fact do have Ford Credit that provides financing as well as risk management services to dealerships and customers. Ford does operate under the Lincoln brand as this brand sells the luxury cars in order to compete in that market however it is not their main…