Definition of Quality Management Principles Essay
A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
The principles are
1) Customer-Focused Organization:
Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations".
Steps in application of this principle are. 1. Understand customer needs and expectations for products, delivery, price, dependability, etc. 2. Ensure a balanced approach among customers …show more content…
3) Involvement of People:
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
Steps in application of this principle are. 1. Accept ownership and responsibility to solve problems. 2. Actively seek opportunities to make improvements, and enhance competencies, knowledge and experience. 3. Freely share knowledge & experience in teams. 4. Focus on the creation of value for customers. 5. Be innovative in furthering the organization’s objectives. 6. Improve the way of representing the organization to customers, local communities and society at large. 7. Help people derive satisfaction from their work, and 8. Make people enthusiastic and proud to be part of the organization.
4) Process Approach:
A desired result is achieved more efficiently when related resources and activities are managed as a process.
Steps in application of this principle are. 1. Define the process to achieve the desired result. 2. Identify and measure the inputs and outputs of the process. 3. Identify the interfaces of the process with the functions of the organization. 4. Evaluate possible risks, consequences and impacts of processes on customers, suppliers and other stake holders of the process. 5. Establish clear