Unit 6: Interpersonal Skills Used In Business
Definition Listening is the ability to accurately receive and interpret messages in the communication process.
How listening can be used in business
Interpersonal skills are skills that are known as people skills. These skills are about how a person interact with other people and how they relate. How this skill can be used in
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Assertiveness is characterized by bold or confident statements or behaviors.
How assertiveness can be used in business
Being assertive can changed depending on the situation, or the people involved.
Assertiveness can be used in business by making sure you are clear with what your saying and asking, You could check for understanding and commitment for the task at hand. Assertiveness can be used in business by being direct and straight to the point. People in business could make sure the directions are understood, and to follow up to make sure the task is completed.
Website that offers instruction on how to develop assertiveness
Selfconfidenceassertivenesstehniquebuilding…Businessballs Retrieved from www.businessballs.com/selfconfidencea… Negotiation
Definition A method by which people settle disputes by reaching an agreement. There is compromise so that an argument won’t ensue. A mutual benefit while maintaining a relationship would be considered a successful result.How Negotiation skills can be used in business
Negotiation skills can be used in business by being collaborative,competitive, or compromising. These three styles are used wwwwin negotiating in business you