HELP DESK MANAGEMENT
1. For Internal use- outline the ways of dealing with the problem as a Helpdesk Manager/ service Centre Manager:-
There are continuous calls and they are usually very simple.
There are clients who does not know where is the information in user manual
There are clients who forgot their password
There are clients who operates night shift and they need to have access at night
Number of incoming calls are 150-180 per day among 6 x account managers
Number of outgoing calls made by account managers are 10-12 per day average
Number of outgoing calls made to remind bill payment 50-60 per week average
There are no records of client’s problem.
Website is outdated that is why account directors carries product guides in USB or …show more content…
USSD (Unstructured Supplementary Service Data) is becoming widely recognised as the ideal channel for mobile services. Through USSD portable operatives can offer highly cooperating and secure services. USSD is a term oriented service. The profits of USSD done together WAP and SMS are huge direct delivery ease of use works while roaming and inexpensive. USSD is now supported by nearly 90% of all GSM networks and by 100% of all GSM handsets. For this reason the demand for USSD enablers has grown. IN Switch offers stand alones Gateways that might be used by third member’s mobile applications to launch USSD services. This stage includes an open XML interface for easy development of USSD services. IN Move’s USSD Gateway integrates with the GSM network (MSC/HLR) and converts XML content into USSD MAP one or the other way round. It supports multiple connections firing and load sharing. The Main features of USSD service is such as both directional and open USSD/XML interface supports multiple networks Great presentation, …show more content…
For Finance Team-Submit Return on Investment (ROI) report.
Return on investment (ROI) is the concept of a security of some resource yielding a benefit to the financier. As a presentation extent it is used to evaluate the efficiency of an asset or to compare the effectiveness of a number of different savings. In purely economic terms, it is one way of considering profits in relation to invested.
ROI defines as the ratio of profit and total investment and the result obtained in percentage.
ROI= profit/total investment * 100%
Return on Investment can be seen after one year of implementation. There some direct and more indirect advantages. Like the application cost is very less. The most important is easy to maintain a single site. The return on asset of the implemented system can be measured from its possible benefits.
Customer uses self-services like USSD every time and every second
Customer require less support from live agents
Bad debts are chased habitually
You do not need to look after many sites.
The mobile phone is the open website which will invite customers it will decries huge amount of call problem from the company.
There will be less repetitive tasks that will help us to save working
1. For Internal use- outline the ways of dealing with the problem as a Helpdesk Manager/ service Centre Manager:-
There are continuous calls and they are usually very simple.
There are clients who does not know where is the information in user manual
There are clients who forgot their password
There are clients who operates night shift and they need to have access at night
Number of incoming calls are 150-180 per day among 6 x account managers
Number of outgoing calls made by account managers are 10-12 per day average
Number of outgoing calls made to remind bill payment 50-60 per week average
There are no records of client’s problem.
Website is outdated that is why account directors carries product guides in USB or …show more content…
USSD (Unstructured Supplementary Service Data) is becoming widely recognised as the ideal channel for mobile services. Through USSD portable operatives can offer highly cooperating and secure services. USSD is a term oriented service. The profits of USSD done together WAP and SMS are huge direct delivery ease of use works while roaming and inexpensive. USSD is now supported by nearly 90% of all GSM networks and by 100% of all GSM handsets. For this reason the demand for USSD enablers has grown. IN Switch offers stand alones Gateways that might be used by third member’s mobile applications to launch USSD services. This stage includes an open XML interface for easy development of USSD services. IN Move’s USSD Gateway integrates with the GSM network (MSC/HLR) and converts XML content into USSD MAP one or the other way round. It supports multiple connections firing and load sharing. The Main features of USSD service is such as both directional and open USSD/XML interface supports multiple networks Great presentation, …show more content…
For Finance Team-Submit Return on Investment (ROI) report.
Return on investment (ROI) is the concept of a security of some resource yielding a benefit to the financier. As a presentation extent it is used to evaluate the efficiency of an asset or to compare the effectiveness of a number of different savings. In purely economic terms, it is one way of considering profits in relation to invested.
ROI defines as the ratio of profit and total investment and the result obtained in percentage.
ROI= profit/total investment * 100%
Return on Investment can be seen after one year of implementation. There some direct and more indirect advantages. Like the application cost is very less. The most important is easy to maintain a single site. The return on asset of the implemented system can be measured from its possible benefits.
Customer uses self-services like USSD every time and every second
Customer require less support from live agents
Bad debts are chased habitually
You do not need to look after many sites.
The mobile phone is the open website which will invite customers it will decries huge amount of call problem from the company.
There will be less repetitive tasks that will help us to save working