This discussion really made me think on how to handle a situation with an upset parent. I was a little concerned on how well my methods of de-escalation techniques were going to be in this situation because it was a bit different from the couple of exercise we did in class. Nonetheless I did this exercise with a woman named Bailee and the exercise took about 10 to 15 minutes to complete/ The technique I used first for this assignment was an emotional one. I responded to her situation in an apologetic manner and expressed my dealt of frustration with her. After that I started to use open ended questions such as, "May I ask what you've done at home in trying to talk to her? How does that make you feel?". These techniques were all natural to me
