De-Escalating Workplace Aggression

Great Essays
Humans, as part of our nature, go through many different feelings throughout our daily lives. Aggression is one of the many feelings that we experience. As children, we learn from our feelings and how to cope with sadness, being scared, excitement, happiness, and anger. According to the article EASY GUIDE TO HUMAN FEELINGS (2010), “Intruding into another person's space brings forth anger”. We take anger and turn it into aggression as adults and use this to bully or presume authority over others, especially for healthcare workers. A review of literature revealed different research to describe aggression and how it is measured in the workplace.
Review of Literature
In review of the literature found supporting the concept of aggression in the workplace, there are many articles that explain and summarize the findings and data for aggression. Here are four main articles to be most appropriate because of the research found in them and the data or measure used to supply the information.
Nursing
In the first article, De-Escalating Workplace Aggression (2003), the author, John Del Bel, explains the seriousness of violence in the health care workplace, concluding that it’s an epidemic in all societies, including the world developing today. Nurses succumb to a unique and challenging position because aggression, either, physical and verbal-can erupt
…show more content…
Data is collected via surveys and questionnaire presented to its employees. With this data, it is then used to measure workplace aggression and its occurrences. Each article states the nature of workplace violence as any verbal or physical harm to an employee or nurse. Nurses are subjected each day to potential verbal or physical aggression from patients, family, or staff. As with the hospitals, there is workplace aggression in other disciplines of work, when a supervisor uses verbal aggression towards an employee it is considered workplace

Related Documents

  • Decent Essays

    Aggressiveness is a behavioral trait where a person is unreasonably hostile towards others, often in an attempt to dominate and intimate those around them. The Buss-Petty Aggression Scale breaks up aggression into four categories: physical aggression, verbal aggression, anger, and hostility. While the conceptual definition did not specify different types of aggression, it did highlight hostility and allowed for intimidating or hostile ‘actions’ in a general sense. The conceptual definition further highlighted aggression as feelings and actions that arise due to or in interaction with other people. The Buss-Petty Aggression Scale questions seem to focus on the same interpersonal interactions a great deal.…

    • 119 Words
    • 1 Pages
    Decent Essays
  • Superior Essays

    Introduction The workplace should be a safe environment. An employee should have the ability to start their day with a fresh mindset and complete their duties to the best of their abilities. When negativity enters an individual’s psyche, their performance will change. “Lateral violence, also known as nurse-to-nurse violence or bullying, is disruptive behavior that interferes with effective health care communication and thus threatens a culture of patient safety.”…

    • 1381 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    This is why I thought this paper would be a great topic to go over in detail. I also chose this article because of the topics from the book talks about the four elements on negligence. The summary of the article states the violence can occur in any environment, especially anyone that enters the healthcare setting. Workplace violence…

    • 1279 Words
    • 6 Pages
    Improved Essays
  • Decent Essays

    Horizontal Violence Horizontal violence (workplace bullying) is an action directed by one peer toward another that is harmful, disrespectful, and devalues the worth of the recipient while denying them their basic human rights. Nonverbal behavior, such as ignoring a peer, verbal behavior, such as making sarcastic comments to them or talking behind their back, and/or physical acts like shoving someone or slamming things are all examples of horizontal violence. Horizontal violence can have an effect on the quality of patient care as nursing is a team effort. The patient may not receive the quality of care due because of the horizontal violence victim being afraid to communicate with other members of the treatment team due to the feeling of low…

    • 216 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Horizontal Violence

    • 855 Words
    • 4 Pages

    Negative behaviors such as backstabbing, rolling of eyes , and making side comments amongst health care professionals are also considered to be an act of horizontal violence (Purpora,& Blegen,2015,…

    • 855 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Workplace violence induced pressure may increase the tendency of making errors which threaten the safety of patients. Withholding of…

    • 565 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Introduction: Horizontal violence has become a way too familiar in the nursing profession (Weinand, M. R. (2010). Approximately 80% of nurses stated being bullied and around 75% have been harassed or been the victims of aggressive and intimidating behaviours during their careers (Hader, 2008; Hutchinson, Wilkes, Jackson, & Vickers, 2010). Horizontal violence can be defined as ………….. The Joint Commission notes that in an unhealthy environment where nurses and nursing students are the victims of horizontal violence their level of stress is higher, they have a decrease in job satisfaction, and clinical outcomes are compromised (2008). When the environment is unhealthy it can increase costs of caring for patients due to medical errors and will…

    • 1179 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    Aggression is a behaviour that is unpleasant, frightening or intimidating. It takes a variety of forms and can be physical, mental or verbal. It can cause physical pain or emotional harm to those it is directed at. It is caused by a range of factors, such as substance misuse, mental health, a personality problem, fear or an attempt to dominate someone else. People who are aggressive towards other people are often bullies.…

    • 4082 Words
    • 17 Pages
    Improved Essays
  • Improved Essays

    Lateral Violence Essay

    • 428 Words
    • 2 Pages

    “Behaviors that often accompany lateral violence continue to be a current problem in the literature for over 20 years” (Embree, 2010). As described in literature, “the origin of LV refers to a phenomenon known as relational aggression which can be defined as any behavior that is anticipated to hurt an individual by damaging or manipulating relationships with other individuals” (Simmons, 2003). Actions related to relational aggression are most often driven to overtly isolate the targeted individual while also increasing the social rank of the oppressor. Current research shows that the average percentage of voluntary nurse turnover in general is 8.4% and for first year nurses this average increases to 27.1% (Stanley, 2007). The financial side of lateral…

    • 428 Words
    • 2 Pages
    Improved Essays
  • Superior Essays

    The opposite is true when peer relations are strained from violence in the workplace. Nurses who are supported in their work are more apt to ask questions and collaborate regarding patient care, preventing errors and increasing patient safety and satisfaction. The opposite is true when nurses feel bullied and threatened. These nurses tend to become withdrawn, focusing on their aggressor and not their patients. In a study published in the Journal Of Clinical Nursing, 215 nurses were questioned regarding job satisfaction as it relates to horizontal violence in the work place.…

    • 1680 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    This is not only beneficial to the facility but those community as well. There are many viable solutions for reducing incivility in the work place. First of all, facilities must institute a zero tolerance policy towards bullying of any kind. It is the responsibility for all nurses to work together to create a safe environment. Increase awareness through education during training and academia.…

    • 1649 Words
    • 7 Pages
    Improved Essays
  • Superior Essays

    Studies have been conducted in specific areas to try and understand the extent of the bullying that occurs among nurses. These Studies estimate that 44% to 85% of nurses are victims of lateral Violence. Up to 93% of nurses report witnessing lateral violence in the workplace (Jones, 2013). One particular study conducted by the New York organization of nurse executives was established in upstate New York and consisted of 19 facilities and a sample of 2,659 nurses. These participants were asked to answer a 40 question survey which assessed the nurse’s current knowledge on horizontal violence.…

    • 1995 Words
    • 8 Pages
    Superior Essays
  • Superior Essays

    Workplace Violence Pascale Barthelemy Nyack College Abstract Workplace violence is a serious issue in healthcare and the causes are multifaceted and varied. Violence is not only limited to physical abuse, but verbal and emotion abuse as well. Over the years, there have been many committees that have proposed different guidelines and legislation to combat this issue.…

    • 1543 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    The nursing profession will not tolerate any type violence or condone any behavior that is demeaning or condescending from any source. Registered nurses and employers in all hospital settings need to cooperate and work together in order to build safe and respectful environment, free of incivility, bullying, and workplace violence (nursingworld.org). The ANA believes that evidence-based practices are paramount, and must be implemented to inhibit and mitigate lack of respect, harassment and intimidation and to promote the wellbeing, security, and wellness of registered nurses and all health care professionals (nursingworld.org). I am very interested by this position statement because workplace bullying has been constantly mentioned during the course of nursing school, and throughout my clinical experiences. The term “nurses eat their young” seems to be…

    • 1272 Words
    • 6 Pages
    Improved Essays
  • Great Essays

    Incivility In Nursing

    • 1668 Words
    • 7 Pages

    However, using an alpha of 0.25, there was no statistical significance in the difference of the pre and post NIS scores. They also found that most of the incidences of incivility were seen from families and patients, not supervisors, the supervisors actually showed the least amount of incivility. More finding revealed that perceived incivility was more often seen from white nurses, nurses on the younger side (20-39), ones who work part-time and those that have worked for more than 5 years. In the end it was stated that education on incivility should still be implemented to nurses due to the fact that this raises awareness for incivility which then leads to rectifying the…

    • 1668 Words
    • 7 Pages
    Great Essays