Mccoy Building Supply Centers

Decent Essays
McCoy Building Supply Centers is a family run building supplies retail store that has been operating successfully for many years. The company’s premise and principles is based on outstanding customer service which includes selling the best quality products and serving its customers well. McCoy Building Supply Centers also has a deeply ingrained cultural belief and are strongly committed to the community in which it served. The company’s owners and operators are Christians and they portray this belief by the way they conduct their business. McCoy 's adheres to a long-standing decision to remain closed on Sundays. Despite what some would view as an inconvenience for not getting the chance to shop on a Sunday, McCoy’s customer did not seem …show more content…
This system includes a top management team which is made up of the chief executive officer and his two sons. In addition to the top management there are different teams of managers that are put in place to ensure that the company’s mission is realized. The team of managers is selected from within the company and was working in different departments. This will enhance the company’s competitive advantage because these managers are cross trained therefore, they will be able to serve the customers well. In order for any business to be successful there has to be a strong management system in place. The managers are the ones that will guide, train and motivate the employees to get the work done in an effective and productive way. “Work teams are small groups of people with complementary skills who hold themselves mutually accountable for performing a common purpose, achieving performance goals” (Williams, 2007). These teams are put in place to ensure the smooth running of the operation. They were created to provide a framework to increase the employees’ abilities to participate in planning, problem solving and decision making which will result in providing better customer …show more content…
Training is teaching, or developing in oneself or others, any skills and knowledge that are needed to perform a job well. Equipping the employees with the knowledge and skills that are needed to perform to the best of their abilities will instill in them a sense of pride and joy. “McCoy’s philosophy values loyal, adaptable, skilled employees as the most essential elements of its overall success” (Schermerhorn et al. 2012). Therefore, the company has systems in place to ensure that its employees are given the training that is needed to make them successful. Training will motivate them to go above and beyond their call of duty to ensure that the customers’ needs are met. Training can also promote job satisfaction and as a result as such, will lessen employee turnover. Training will promote flexibility and efficiency within the company which will result in a successful

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