David leads with who he is and why he is calling, prior to asking if it's a good time to speak. David is understanding of the client's concerns and explains his role to the client.
(1:22) David asks the client for more clarification on why he was denied.
(1:34) David goes over the late payment with the client that is reported on the credit report.
(2:29) David is understanding of the client's concerns.
(2:45) David lets the client know that from what he is seeing that the late were never addressed, he can understand where the client is coming from.
(3:21) David lets the client know that credit inquiries will not be removed.
(4:07) David explains he is going to figure out what happened with the process of the loan.
(4:31) David
(1:22) David asks the client for more clarification on why he was denied.
(1:34) David goes over the late payment with the client that is reported on the credit report.
(2:29) David is understanding of the client's concerns.
(2:45) David lets the client know that from what he is seeing that the late were never addressed, he can understand where the client is coming from.
(3:21) David lets the client know that credit inquiries will not be removed.
(4:07) David explains he is going to figure out what happened with the process of the loan.
(4:31) David