The five performance objectives are:(Quality, speed, dependability, flexibility, cost). Quality means doing things right for customers, operations seek to influence the quality of the company’s goods and services this may let the customers be Happy (satisfied). The Quality of a product can be measured in terms of performance, reliability and durability. As an example we see taxi service , the quality of a taxi service is linked to the other four performance objectives .The service is perceived as a high Quality as it is extremely flexible allowing you to go to any location at any time , also dabbawalla as an example of quality the dabbawalla must put the food in a good box not a broken box and if they cock the food they must make the food
…show more content…
The strengths of Dabbawalla’s service are Simplicity in the enterprise with innovative service, Team spirit of coordination and time management, operation costs low, satisfaction of customers and low attribution rate. the opportunities are catering and operation cost is low. The service is available every working day, and the more run local trains in Mumbai and suburban because the primary means of transportation, the model and way of transportation are Dabba capture of accommodation and bring it to Andheri (between 09:30 -10.30), local train trip (10.34am-11.20), Unloading and sorting at the destination station(11.20am-12.30pm), lunch time (12.30pm- 1pm). Dabbawallas has developed a unique system of its kind ropes. Each Dabbawalas code helps to identify and realize his responsibility no one can understand these codes except the Dabbawalas. dabbawalla use the local train reliable efficient and cheap transport quickly existing, many food companies in Mumbai using their own infrastructure and that are difficult to maintain and costly, as …show more content…
Dabbawalla comes the concept of organizational development at the big picture of the busiest cities of India where people can enjoy fresh and homemade lunch every day , It is not just a service, but a career .Their main goal is customer satisfaction, confidence show how these dabbawallas are illiterate or semiliterate mastered the logistics supply chain management ArtThe threats of Dabbawalas service is that It is faced with competition from restaurants such as Maharaja indirect community, Indirect threats of fast food and hotels, changing the timing, Transportation Company and ticket restaurant. Confidence facing cut-throat competition from the growth of fast food centers, such as Pizza Hut, Mac Donald’s. While there are thousands of customers die hard to rapid urbanization, and increasing personal transportation and the availability of different types of fast food have drawn a large part of the younger generation away from home made, but there are a growing number of people who are health-conscious and feel that fits their stomachs cooked food and health. Even some customers to send water with their Tiffin’s. Knowledge of this particular issue and trust do not care about the
The strengths of Dabbawalla’s service are Simplicity in the enterprise with innovative service, Team spirit of coordination and time management, operation costs low, satisfaction of customers and low attribution rate. the opportunities are catering and operation cost is low. The service is available every working day, and the more run local trains in Mumbai and suburban because the primary means of transportation, the model and way of transportation are Dabba capture of accommodation and bring it to Andheri (between 09:30 -10.30), local train trip (10.34am-11.20), Unloading and sorting at the destination station(11.20am-12.30pm), lunch time (12.30pm- 1pm). Dabbawallas has developed a unique system of its kind ropes. Each Dabbawalas code helps to identify and realize his responsibility no one can understand these codes except the Dabbawalas. dabbawalla use the local train reliable efficient and cheap transport quickly existing, many food companies in Mumbai using their own infrastructure and that are difficult to maintain and costly, as …show more content…
Dabbawalla comes the concept of organizational development at the big picture of the busiest cities of India where people can enjoy fresh and homemade lunch every day , It is not just a service, but a career .Their main goal is customer satisfaction, confidence show how these dabbawallas are illiterate or semiliterate mastered the logistics supply chain management ArtThe threats of Dabbawalas service is that It is faced with competition from restaurants such as Maharaja indirect community, Indirect threats of fast food and hotels, changing the timing, Transportation Company and ticket restaurant. Confidence facing cut-throat competition from the growth of fast food centers, such as Pizza Hut, Mac Donald’s. While there are thousands of customers die hard to rapid urbanization, and increasing personal transportation and the availability of different types of fast food have drawn a large part of the younger generation away from home made, but there are a growing number of people who are health-conscious and feel that fits their stomachs cooked food and health. Even some customers to send water with their Tiffin’s. Knowledge of this particular issue and trust do not care about the