).” (Tougaloo College NTSCOE Case Study: D.C. Sniper Attack’s video, 2011, Verton Multimedia). Potential outcomes: the public would not nave fixated on white box trucks; call center information would not have become unmanageable; and police could have focused on area checkpoints of all vehicles. Problems with intelligence on day 16 led to more mistakes. Confidential suspect communications “leaked” to the media, and the call center may not have properly weighted telephone contact by the suspects. As a result the intelligence leak resulted in the shooting of a child, and police that responded to the traced call of the suspects searched for a white van, missing the Chevrolet Caprice.
Public Safety Crisis Management Call centers and tip lines
Public Safety Crisis Management Call centers and tip lines