Customer Service Standards For Employees Essay
By letting the customer know what you are willing to do for them and what service you will provide for them you can set an expectation, by setting this expectation you can then exceed this as company.
A fool proof customer service model is to treat your employees as your first customer. Happy employees mean happy customers. The attitudes and behaviours of employees will determine your customer service and satisfaction. Employees should be put first ahead of customers.
Another effective customer service model is to listen to the customer first and then speak.
Customers want to be heard. They want to know you are listening. They want to know that you have an interest in what they have to say. If they are shopping they may ask you for information or advice, use that time to direct them to the right product or service. If they are upset, use active listening to let them know that you hear them and work to discover the root of the problem. Ask questions, get to the bottom of it, and provide resolutions.
3.2 Explain the relationship between customer service and operational areas of an organisation
Customer service delivery can effect various other areas of an organisation such as the company’s sales, marketing and finance.
Both good and bad customer service can…