The Customer Service Skills that Matter:
When most of the business publications mention about customer service and efficient skills things likes "being a people person" tends to take the spotlight.
There are some individual skills that every customer service staff should follow and illustrate while dealing with the customers on a day-to-day basis.
1) Patience
Specially the customer service representative who are dealing with their customer on a daily basis, need to ensure to stay patient, especially when any customer come to you stumped and frustrated, they also need to ensure to take the time to truly figure-out what exactly they want and expecting.
2) Attentiveness
The one of important skill is attentiveness it is ability to really listen …show more content…
Sometimes customer service staff comes across customers whom they will never be able to make satisfy by their maximum effort and staff will be greeted with those few "leech" customers that seem like expect nothing else but to pull your enthusiasm down. Here the great customer service staffs should have those fundamental acting skills to maintain their usual cheery customers in spite of dealing with people who may be just plain short-tempered.
6) Time Management Skills
The time management is important while dealing with customer and another important thing to remember is that how to spend adequate time with customers, here the bottom line is that there is always a limit and customer service staffs need to concern with getting customers what exactly they want in an adequate manner. The trick should also be applied when realizing that customer service staffs can’t simply help a customer. If they do not know the solution to a customer issue or problem, the best thing is to pass it to best or senior member in customer service to serve that customer.
7) Ability to "Read" your …show more content…
Here companies can includes some new questions to understand the performance of some particular areas, such as their performance over-the-phone and company’s online service, prompt response and the attitude of their employees and satisfaction level with the solutions provided. This helps businesses to decide that where the gaps are and what they need to take steps in future to minimize the customer complains. There are many different ways of Surveys and some of them are as followings:
Survey through direct e-mail: These days many businesses are using this method of survey, where companies are using their customer information data and e-mail them 5 to 6 simple questionnaire asking about customer feedback and opinion of business performance and suggestion about how to improve it in long-term bases.
Survey the customers via online portal: Online customer survey is simple and inexpensive to obtain customers feedback. These days there are numerous companies providing services to obtain online surveys which are inexpensive, these surveys are easy to obtain and same time these companies compile the results for businesses. Businesses should utilize these feedbacks received from the customers before they change or implement a new product or service. Businesses should develop the group of customers that become their source of feedback for future changes.
When most of the business publications mention about customer service and efficient skills things likes "being a people person" tends to take the spotlight.
There are some individual skills that every customer service staff should follow and illustrate while dealing with the customers on a day-to-day basis.
1) Patience
Specially the customer service representative who are dealing with their customer on a daily basis, need to ensure to stay patient, especially when any customer come to you stumped and frustrated, they also need to ensure to take the time to truly figure-out what exactly they want and expecting.
2) Attentiveness
The one of important skill is attentiveness it is ability to really listen …show more content…
Sometimes customer service staff comes across customers whom they will never be able to make satisfy by their maximum effort and staff will be greeted with those few "leech" customers that seem like expect nothing else but to pull your enthusiasm down. Here the great customer service staffs should have those fundamental acting skills to maintain their usual cheery customers in spite of dealing with people who may be just plain short-tempered.
6) Time Management Skills
The time management is important while dealing with customer and another important thing to remember is that how to spend adequate time with customers, here the bottom line is that there is always a limit and customer service staffs need to concern with getting customers what exactly they want in an adequate manner. The trick should also be applied when realizing that customer service staffs can’t simply help a customer. If they do not know the solution to a customer issue or problem, the best thing is to pass it to best or senior member in customer service to serve that customer.
7) Ability to "Read" your …show more content…
Here companies can includes some new questions to understand the performance of some particular areas, such as their performance over-the-phone and company’s online service, prompt response and the attitude of their employees and satisfaction level with the solutions provided. This helps businesses to decide that where the gaps are and what they need to take steps in future to minimize the customer complains. There are many different ways of Surveys and some of them are as followings:
Survey through direct e-mail: These days many businesses are using this method of survey, where companies are using their customer information data and e-mail them 5 to 6 simple questionnaire asking about customer feedback and opinion of business performance and suggestion about how to improve it in long-term bases.
Survey the customers via online portal: Online customer survey is simple and inexpensive to obtain customers feedback. These days there are numerous companies providing services to obtain online surveys which are inexpensive, these surveys are easy to obtain and same time these companies compile the results for businesses. Businesses should utilize these feedbacks received from the customers before they change or implement a new product or service. Businesses should develop the group of customers that become their source of feedback for future changes.