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Summary of Qualifications Highly motivated Customer Service Representative Professional with over 10 years’ experience. Possesses excellent customer service organizational and communication skills, strong work ethic and a creative approach.
Problem solver & attention to detail
Excellent time management skills
Responsible, reliable & friendly
Dependable & results-oriented
Dedicated team player
Highly organized & professional
Professional Experience
TRISTAR Insurance Group – Long Beach, CA
Customer Service/Receptionist (temporary) - 10-2015 – Present
• Answer all incoming calls promptly and provide timely information to callers.
• Set-up and maintain data bases for customer referrals and provide general information.
• Research confidential …show more content…
• Prepared schedules and appointments for client visits to maximize time and efficiency.
• Processed and typed daily purchase orders to ensure steady inventory supply levels.
• Planned and coordinated store promotions and events with other team members to ensure products and advertisements met client’s needs.
Information Resources – Yorba Linda, CA
Service Representative - 3-2005 – 1-2008
• Created reports of confidential research data for stores and worked with retail managers to ensure customer satisfaction.
• Retained strong business relationships with store personnel to better understand customers’ needs resulting in increased product placement.
• Helped resolve client issues working with managers to maintain customer loyalty.
• Inventoried and scanned items, input data and transmitted to management for market analysis.
Business Training
New Horizons Learning Center - Microsoft Office Specialist Certification - 2013
El Camino College - Office Administration Coursework - 2006
Additional
Summary of Qualifications Highly motivated Customer Service Representative Professional with over 10 years’ experience. Possesses excellent customer service organizational and communication skills, strong work ethic and a creative approach.
Problem solver & attention to detail
Excellent time management skills
Responsible, reliable & friendly
Dependable & results-oriented
Dedicated team player
Highly organized & professional
Professional Experience
TRISTAR Insurance Group – Long Beach, CA
Customer Service/Receptionist (temporary) - 10-2015 – Present
• Answer all incoming calls promptly and provide timely information to callers.
• Set-up and maintain data bases for customer referrals and provide general information.
• Research confidential …show more content…
• Prepared schedules and appointments for client visits to maximize time and efficiency.
• Processed and typed daily purchase orders to ensure steady inventory supply levels.
• Planned and coordinated store promotions and events with other team members to ensure products and advertisements met client’s needs.
Information Resources – Yorba Linda, CA
Service Representative - 3-2005 – 1-2008
• Created reports of confidential research data for stores and worked with retail managers to ensure customer satisfaction.
• Retained strong business relationships with store personnel to better understand customers’ needs resulting in increased product placement.
• Helped resolve client issues working with managers to maintain customer loyalty.
• Inventoried and scanned items, input data and transmitted to management for market analysis.
Business Training
New Horizons Learning Center - Microsoft Office Specialist Certification - 2013
El Camino College - Office Administration Coursework - 2006
Additional