Essay on Customer Service Level 2

998 Words Aug 24th, 2013 4 Pages
Unit 1 Assessment
Assessment

You should use this file to complete your Assessment.
· The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
· Then work through your Assessment, remembering to save your work regularly
· When you’ve finished, print out a copy to keep for reference
· Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 13 pages and is made up of 5 Sections.

Name: Nicola McQueen

Organisation: Which organisation(s) are you basing your answers to this assessment on?
…show more content…
2. Identify a range of sources where a person can find information and advice on the customer service industry, occupations and career progression.



3. In your current organisation (or one that you are familiar with), what methods of learning are available to help with career progression?

4. In your current organisation (or one that you are familiar with), what is the procedure for accessing formal learning programmes? What is the procedure if an application for access to learning is refused?

If possible, provide relevant organisational procedures to support your answer. These documents should be annotated to highlight the relevant sections.

5. Explain how new customer service situations can help with self-development and career progression.

Section 4 – Understand how employees are supported within the customer service role

1. Identify a range of sources where a person can find information and advice on employment rights and responsibilities. You should identify at least three sources of information in your answer.

2. Complete the table below, identifying the representative bodies related to your chosen organisation / industry. You should also include details of the main roles and responsibilities of these bodies and their relevance to the organisation /

Related Documents