When was the last time you had extraordinary customer service? If you’ve been to any store here in Lansing, you know it is a rare thing to receive decent customer service. The other day I went to Meijer, and the cashier did not say a single thing to me except for the total. At first I thought it was just me, but I sat on the bench in front of the checkout lane, and I observed it wasn’t me at all. The cashier was just really unfriendly. Many individuals go to work just for the paycheck; to me, it should be more about what the worker can do to satisfy the customer. Unfortunately, exceptional customer service is becoming a thing of the past. Without a strong customer relationship, businesses will begin to fail (“Listening to… pg. 22). Businesses
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Since the economy has been so low the job market has dwindled as well. The economy has made it so that if you don’t have the qualifications you do not stand a chance at getting a job. In Joe Calvaluzzi’s (a writer for Best Review) article “The Dwindling Job Market” he talks about the impact of the dwindling job market, and how it impacts the current workers. He states that the economy is going through a rough time right now, and employers are laying off employees. Since the companies are laying off people, the employees that are left are given a larger work load. These workers become stressed, burnt out, and began to give poor customer service due to work overload (“The Dwindling…” 40). Companies need to realize what impact laying off people has to their overall customer …show more content…
Brian Straight’s (a writer for Fleet Owner) article “Service Edge” gives a good example of why bad customer service is occasionally alright. He talks about how in restaurants servicing people can be an up and down struggle. Say a restaurant runs out of a popular dish, people will see this as being unprepared, or the restaurant makes too much of a dish, and the policy is to throw out the stuff at the end of the night. There are people that will take this as being wasteful, either way someone is always going to be upset (“Service…” par.2-3). These companies should not be involving the consumers in the company politics. They should be focusing on how they can make this every changing society
Since the economy has been so low the job market has dwindled as well. The economy has made it so that if you don’t have the qualifications you do not stand a chance at getting a job. In Joe Calvaluzzi’s (a writer for Best Review) article “The Dwindling Job Market” he talks about the impact of the dwindling job market, and how it impacts the current workers. He states that the economy is going through a rough time right now, and employers are laying off employees. Since the companies are laying off people, the employees that are left are given a larger work load. These workers become stressed, burnt out, and began to give poor customer service due to work overload (“The Dwindling…” 40). Companies need to realize what impact laying off people has to their overall customer …show more content…
Brian Straight’s (a writer for Fleet Owner) article “Service Edge” gives a good example of why bad customer service is occasionally alright. He talks about how in restaurants servicing people can be an up and down struggle. Say a restaurant runs out of a popular dish, people will see this as being unprepared, or the restaurant makes too much of a dish, and the policy is to throw out the stuff at the end of the night. There are people that will take this as being wasteful, either way someone is always going to be upset (“Service…” par.2-3). These companies should not be involving the consumers in the company politics. They should be focusing on how they can make this every changing society