Customer Service In Joe Calvaluzzi's The Dwindling Job Market

803 Words 4 Pages
When was the last time you had extraordinary customer service? If you’ve been to any store here in Lansing, then you know it is a rare thing to receive decent customer service. For example: the other day I went to Meijer, and received the worst customer service from a cashier. The cashier ringing me up did not say a single word to me till the end of the transaction. I decided to see if it was just me they did not like. I sat in front of the lane, and watched how the cashier treated other customers. It turned out that the cashier was just extremely unfriendly. In today’s society, the majority of workers in today’s work force are working because they want to do everything they can to help their customers. The reality is that exceptional customer …show more content…
Due to it being so rocky it has caused the job market to dwindle. In Joe Calvaluzzi’s article “The Dwindling Job Market” he writes about the impacts of the dwindling job market. He expresses his compassion for those people who have been laid off due to the economy being so rough. He writes about how due to the people being laid off, the employees that are left have to do those people’s jobs. This can cause employees to become stressed, burnt out, and ultimately they end up giving poor customer service (40). If companies were to properly train their employees in customer service, and how to deal with stressful situations, they would not deliver poor customer …show more content…
Companies struggle daily with how to deal with the ever changing demands of today’s society. If the government were to set guidelines, and create a nationwide set of training materials, workers would have fewer reasons to mess things up. Brian Straight’s article “Service Edge” gives a perfect example of how a restaurant could benefit from proper training. In the article he writes about how it is a consistent up and down struggle when servicing customers. He touches base on how often restaurants get complaints, because either they are too prepared, or they are under prepared. Mr. Straight notes that if companies were to give proper training to their employees, then half of the problems would disappear (pars. 1-3). This world is always changing, and consumers always want more. If companies were to offer customer service training, they would see dramatic

Related Documents