Customer Satisfaction At Our School Based Business Essay

778 Words Nov 30th, 2015 4 Pages
In our school-based business, our most important relationship is with our customer. We have many repeat customers and maintain a reputation of quality products and service is critical. We try to focus on a positive, friendly environment around our stands, in order to ensure that our customers feel appreciated and valued. We make sure that our employees always maintain a cheerful, helpful attitude. If there is a line, we work quickly and efficiently to ensure customer satisfaction. When we have time to visit with customers or ask questions about their personal lives we do. By celebrating community successes and personal triumphs we build relationships and a stronger customer base.
When possible we deliver larger orders for parents or the elderly. If we are behind on a an item, like popcorn, we will deliver it to the customers so they are able to return to the game. Most importantly, we consistently deliver a quality product our customer can rely upon. Returns/Exchanges:
Our return policy is to provide customer satisfaction. The majority of the time, this is simple because customers have clear expectations and a strong knowledge of our product offerings. However, there are times when they are not completely satisfied. We cannot resell items returned to us. In these situations, we must make an exchange to please the customer. Examples of this would be if a soda is flat, a candy bar was melted, or chili was cold. If this occurs, we apologize, and rectify the…

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