In our school-based business, our most important relationship is with our customer. We have many repeat customers and maintain a reputation of quality products and service is critical. We try to focus on a positive, friendly environment around our stands, in order to ensure that our customers feel appreciated and valued. We make sure that our employees always maintain a cheerful, helpful attitude. If there is a line, we work quickly and efficiently to ensure customer satisfaction. When we have time to visit with customers or ask questions about their personal lives we do. By celebrating community successes and personal triumphs we build relationships and a stronger customer base.
When possible we deliver larger orders for parents or the …show more content…
We rely on these records, combined with historical data, to make decisions about product orderings, product offerings, and staffing decisions
Pirate Concessions utilizes a cash register at each stand. This process tracks each transaction and produces a running tape for our records. We also can print summary reports at the end of every event. We do not routine offer customers a receipt. Most customers do not want a receipt, but we can print one. We have a sign visible which states will can provide a receipt upon request.
During busy periods, each student employee is assigned a station for food preparation and customer service. One student is responsible for handling cash at all times. This minimizes errors and provides us with a method to track cash. While the positions might be rotated for cross training purposes, one student holds the cash handling position for the entire shift.
Client Needs:
We routinely greet customers with questions similar to “what can I get you today?” Our customers have access to our menu, which is posted and can see the majority of our products displayed in cases. We are are friendly and smile at our …show more content…
We have numerous customers who approach the window and when asked, state they want candy or a soda. We cheerful help them determine which of our options they wish to purchase based on their personal preferences. If a customer is indecisive about what to get, we ask probing questions to determine likes and dislikes so we can direct them towards menu items to fit their needs. Most customers do know what they want and the transaction is simple. However, we do our best to ask them questions to improve sales and meet their needs.
Suggestion Selling:
Suggestive selling is the process of asking customers if they would like to purchase additional items. We utilize this technique whenever possible. Not only does it increase sales, but it saves customers time since they do not have to return to the concession stand for items. If they order a hamburger, we ask them if they would like to upgrade to a cheeseburger or bacon burger. We suggest adding chili and cheese to baked potatoes for an additional charge. We offer customers additional products. When a customer orders popcorn, we ask if they would like a soda. If a customer orders one sucker, we ask if he would like to purchase four for a dollar. These techniques help increase sales and provide added customer
When possible we deliver larger orders for parents or the …show more content…
We rely on these records, combined with historical data, to make decisions about product orderings, product offerings, and staffing decisions
Pirate Concessions utilizes a cash register at each stand. This process tracks each transaction and produces a running tape for our records. We also can print summary reports at the end of every event. We do not routine offer customers a receipt. Most customers do not want a receipt, but we can print one. We have a sign visible which states will can provide a receipt upon request.
During busy periods, each student employee is assigned a station for food preparation and customer service. One student is responsible for handling cash at all times. This minimizes errors and provides us with a method to track cash. While the positions might be rotated for cross training purposes, one student holds the cash handling position for the entire shift.
Client Needs:
We routinely greet customers with questions similar to “what can I get you today?” Our customers have access to our menu, which is posted and can see the majority of our products displayed in cases. We are are friendly and smile at our …show more content…
We have numerous customers who approach the window and when asked, state they want candy or a soda. We cheerful help them determine which of our options they wish to purchase based on their personal preferences. If a customer is indecisive about what to get, we ask probing questions to determine likes and dislikes so we can direct them towards menu items to fit their needs. Most customers do know what they want and the transaction is simple. However, we do our best to ask them questions to improve sales and meet their needs.
Suggestion Selling:
Suggestive selling is the process of asking customers if they would like to purchase additional items. We utilize this technique whenever possible. Not only does it increase sales, but it saves customers time since they do not have to return to the concession stand for items. If they order a hamburger, we ask them if they would like to upgrade to a cheeseburger or bacon burger. We suggest adding chili and cheese to baked potatoes for an additional charge. We offer customers additional products. When a customer orders popcorn, we ask if they would like a soda. If a customer orders one sucker, we ask if he would like to purchase four for a dollar. These techniques help increase sales and provide added customer