Customer Feedback Essay
Page Background 3 Analysis and Opinions 3 Connections 5 Recommendations 6 Conclusions 8 References 9
Many ideas explain why feedback does not satisfy a company’s needs. This paper will cover topics that researchers found to improve customer feedback. The major themes are survey methods, survey fatigue, and interpreting surveys. Data will be gathered from scholarly and unscholarly peer-reviewed journals. The articles demonstrated an application of knowledge to understand usable customer feedback.
This paper will concentrate on revealing why businesses are dissatisfied with customer feedback and strategies a business can focus to improve customer feedback. We will …show more content…
Interpreting surveys is the act of understanding the data that has been inputted from the customer. In today’s technology-driven world, customers desire to have their voices heard immediately (Bronx, 2012). Businesses should focus on using technology to collect and interpret feedback and develop business in real time (Bronx, 2012). Feedback