Su Per Printing Case Study

Employees are the strong carriers of company’s product sales to their customer. For an employee, serving his customer needs significant learning about the product and how it functions. An employee must maintain the data with respect to each printing product in order to facilitate the customer with a quick service. A happy customer brings in more customers. Employees should maintain a backlog of all regular activities such as number of customers per day, what time they walk in, most marketable item, customer feedback and work environment. These activities will let the employees know what needs to be improved, which product needs re-assessment, the lag in customer service and how to improvise their work environment to attract more customers. …show more content…
The areas of improvement can be identified through internal benchmarking information. If there is need for expansion then how much funding is required? What is the capital venture for the new store? Which area? These are a few inquiries that should be analyzed by president. Some other ratios that will help plan for a second store are: asset turnover ratio, working capital turnover ratio and net profit. One another responsibility of the president is to contemplate the feedback from manager and provide required resources to enhance the work …show more content…
Public sector and non-profit organizations are one of those systems where the impact is directly on human kind. Public sector includes government agencies, museums, homeland security etcetera whereas non-profit organizations are related to charity and social activities. The few of the metrics used by non-profit organizations are overhead costs, number of visitors, membership growth and people served (Sawhill & Williamson, 2001). These measuring elements are important but they are not success points in achieving its mission. It is true that nonprofit organizations do not resemble businesses but their performance measures can be systematically defined to quantify their success in economic terms. Any organizations should include three metering factors – allocation of their resources and track staff activities, percentage of revenue spent on administration and other calibrating factors. The skill enhancement of employees will help the organizations with quality and add fuel to their revenue returns. It enhances the organizations with robust framework and provides the ability to forecast their future. Non-profit organizations should amalgamate the financial and non-financial performance metrics to create a strong