Despite the differences between Disneyland and Disney California Adventure, they share an important component that contributes to their success. Offering excellent guest service to our guests is what keeps the magic alive along with the themes in each line of business. Having cast members with a friendly and welcoming smile willing to help in each line of business makes the Disney experience so much better for our guests. My In-Park Competency Experience made me realize how important our interactions with our guests' are and how it can affect their whole stay at Disneyland/Disney California Adventure. My group was assigned New Orleans Square and Buena Vista Street, where we observed how guest service played a big role in our guest experience.
As a result of our search, we realized that food and …show more content…
The custodial cast member in Buena Vista was more interactive, friendly, and made an effort to give us directions. While the custodial in New Orleans Square was more focused on her job or maybe was not as personable that she did not seem so helpful or approachable. I would recommend the custodial from New Orleans Square to acknowledge guests more, look more friendly and willing to help. For the most part, attraction cast member played a really good role in making the Disney experience a magical one. The cast member in Buena Vista tried to give out as much information as he could and make the ride a memorable one. The cast member in the Haunted Mansion kept the theme alive and tried to make it a real experience. I would recommend attractions to improve in acknowledging guests as individuals and not as a group of people. My least favorite line of business was merchandise because one of the cast members was unwelcoming and unfriendly. In New Orleans Square, the cast member seemed to be irritated, which made the store experience negative. In Buena Vista Street, the cast member was very friendly and even showed us a limited edition collection,
As a result of our search, we realized that food and …show more content…
The custodial cast member in Buena Vista was more interactive, friendly, and made an effort to give us directions. While the custodial in New Orleans Square was more focused on her job or maybe was not as personable that she did not seem so helpful or approachable. I would recommend the custodial from New Orleans Square to acknowledge guests more, look more friendly and willing to help. For the most part, attraction cast member played a really good role in making the Disney experience a magical one. The cast member in Buena Vista tried to give out as much information as he could and make the ride a memorable one. The cast member in the Haunted Mansion kept the theme alive and tried to make it a real experience. I would recommend attractions to improve in acknowledging guests as individuals and not as a group of people. My least favorite line of business was merchandise because one of the cast members was unwelcoming and unfriendly. In New Orleans Square, the cast member seemed to be irritated, which made the store experience negative. In Buena Vista Street, the cast member was very friendly and even showed us a limited edition collection,