Cultural Competency in Healthcare Organizations
Culture refers to a framework that directs the way societal members behave and interpret other people’s behaviors (Rose, 2013). Culture provides us with guidelines on how to interact, how to solve conflicts, and how to express ourselves. In a health care context, culture impacts the way people experience illness, express illness, pain, and how people make health care decisions (Ihara, 2004). Cultural competence in health care is the ability of organizations and providers to integrate factors such as ethnicity, race, language, nationality, gender, sexual orientation, physical and mental ability, occupation, and socioeconomic status into the provision and structure of health care system (Rose, 2013). As such, culturally competent health services aim at providing a high quality of care services to patients regardless of their …show more content…
Cultural competency brings about the core of high quality in patient-centered care as it directly impacts the delivery of health care services. Additionally, delivering culturally competent health care improves patients’ satisfaction, quality of care, contributes to staff retention, and increases job satisfaction. On the other hand, lack of cultural competency in health care contributes to reduced patient compliance, increased health disparities, and poor patients outcomes regardless of the systems available and quality of service (Butler et.al, 2016). Health care organizations can use actions such as communication, sharing operating procedure and organizational structure, recruitment and outreach, diversity training, and vision and context to bring about cultural competence and enhance effective treating of patients from all cultural groups. The paper will discuss cultural competence in health care; discuss specific actions that healthcare organizations can utilize for cultural competence and how these actions
Culture refers to a framework that directs the way societal members behave and interpret other people’s behaviors (Rose, 2013). Culture provides us with guidelines on how to interact, how to solve conflicts, and how to express ourselves. In a health care context, culture impacts the way people experience illness, express illness, pain, and how people make health care decisions (Ihara, 2004). Cultural competence in health care is the ability of organizations and providers to integrate factors such as ethnicity, race, language, nationality, gender, sexual orientation, physical and mental ability, occupation, and socioeconomic status into the provision and structure of health care system (Rose, 2013). As such, culturally competent health services aim at providing a high quality of care services to patients regardless of their …show more content…
Cultural competency brings about the core of high quality in patient-centered care as it directly impacts the delivery of health care services. Additionally, delivering culturally competent health care improves patients’ satisfaction, quality of care, contributes to staff retention, and increases job satisfaction. On the other hand, lack of cultural competency in health care contributes to reduced patient compliance, increased health disparities, and poor patients outcomes regardless of the systems available and quality of service (Butler et.al, 2016). Health care organizations can use actions such as communication, sharing operating procedure and organizational structure, recruitment and outreach, diversity training, and vision and context to bring about cultural competence and enhance effective treating of patients from all cultural groups. The paper will discuss cultural competence in health care; discuss specific actions that healthcare organizations can utilize for cultural competence and how these actions