The case study looks into the differences between the western and the oriental culture, particularly the Chinese culture with regard to their effectiveness and appropriateness in communication during conflict. In the study, Brew, Tan, Booth and Malik (2011) conducted a pilot study with 30 employees in Singapore to determine communication competence through appraisals from western …show more content…
The trend of effectiveness judgment on the four conflict styles related to the predictions on the relationships role in improving post-conflict for the Australian group. On the same group appropriateness did not show any relationship in improving post-conflict but it did show the predictions for status quo maintenance level. The authors further assert that people from different cultures hold varying implicit cognitive theories about competent and incompetent communication in interpersonal conflict.
Cross-cultural psychology is the empirical study of members of different culture groups who have had varying experiences that show predictable and significant behavioral differences. The groups mostly studied in this form of psychology speak different languages and are governed by different political units. Conversely, cultural psychology is the comparative study of the culture’s role in shaping people mentally and culture’s relationship with