Strengths:
Ryan greets the client in a polite and a professional tone.
He sets the expectations that we have a team that specialized in obtaining and sending out any original docs received form the client during the process.
He remains empathetic throughout the call to show care and understanding of the client's concerns.
Inches:
Follow up turnaround time- Ryan offers a follow-up to the client to update the status of the Original Doc request. He sets the expectations that someone will be contacting him, but does not offer a specific timeframe the client should expect the call. Remember to set the expectations of no later than 24 hours or EOB to inform the client when to expect the call.
Concluding the call- Prior to concluding the
Ryan greets the client in a polite and a professional tone.
He sets the expectations that we have a team that specialized in obtaining and sending out any original docs received form the client during the process.
He remains empathetic throughout the call to show care and understanding of the client's concerns.
Inches:
Follow up turnaround time- Ryan offers a follow-up to the client to update the status of the Original Doc request. He sets the expectations that someone will be contacting him, but does not offer a specific timeframe the client should expect the call. Remember to set the expectations of no later than 24 hours or EOB to inform the client when to expect the call.
Concluding the call- Prior to concluding the