Critical Evaluation of Customer Satisfaction of Transportation Services in Hong Kong

4795 Words Nov 1st, 2013 20 Pages
Assignment Title: Critical Evaluation of Customer Satisfaction of Transportation Services in Hong Kong Learning Outcomes Assessed Learning Outcomes Assessed Feedback relating learning outcomes and assessment criteria given to students:

Areas for Commendation Areas for Improvement General Comment Assessors Signature Overall Mark : Subject to ratification by the assessment board Moderators Signature

Students Signature: You must sign this declaring that it is all your own work and all sources of information have been referenced:

TLH307 International Tourism & Hospitality Management - Urban Tourism

TLH307 International Tourism & Hospitality Management Urban Tourism

Critical Evaluation of Customer Satisfaction of Transportation
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13 4.1 Buses ...................................................................................................................................... 13 4.2 Taxi .......................................................................................................................................... 15 4.3 Mass Transit Railway ............................................................................................................ 16 4.4 Overall comparison of public transport ............................................................................... 18 5.0 CONCLUSION ........................................................................................................................... 20 6.0 REFERRENCES........................................................................................................................ 21 7.0 APPENDICES ............................................................................................................................ 23

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1.0 INTRODUCTION
Conducting research and analyzing the tourism industry have been a popular trend in both academic, business and the government industries in the recent years. Tourism affects all kinds of industry.In these recent years the tourism industry has emerge as one of the largest industry in the world. This could be backed when statistics states that

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