Scenario #1
When I was working at Cracker Barrell as a dishwasher, I saw one of my co-worker who was also a dishwasher, display body language, attitude, and communication that demonstrated poor work ethics. The minute he would clock in he would drag his feet on the ground and have an angry look on his face. When people greeted him by saying hello to him, he would nod his head. He would complain about the arrangement of the dish room and scream at everyone when things started to get busy. Some ways he could improve on to achieve good work ethics is seen value in his work. Even though he was a dishwasher, he needed to see that without him, there would be no clean dishes for the cooks, servers, or the customers. He should have found ways to make the job a little easier when things got busy, by asking for some help. Showing more initiative in his position, being polite to the other co-workers. Two skill that would be effective to have for IT is one knowledge of the software, and patience with customers.
Scenario #2 …show more content…
Before I say anything to the customers, it is best to think about what I need to say before speaking. The last and final thing on a message is to be brief and to the point in the message. Customers do not want to listen to a story in a message. Customers respond better when the message has some form of empathy when it is specific to their issue, and to the point. I would say to her, “Miss customers I arrived at the wrong location, but I am on my way to your area as we speak. I do apologize for this inconvenience, and I understand how frustrating this can be. I am going to do my very best to reach your location as fast as I can and will get the job done so that you can enjoy the rest of your day. If you have a question, you can call me, or ask me when I arrive. I will gladly answer any all questions you may have and thank you for your
When I was working at Cracker Barrell as a dishwasher, I saw one of my co-worker who was also a dishwasher, display body language, attitude, and communication that demonstrated poor work ethics. The minute he would clock in he would drag his feet on the ground and have an angry look on his face. When people greeted him by saying hello to him, he would nod his head. He would complain about the arrangement of the dish room and scream at everyone when things started to get busy. Some ways he could improve on to achieve good work ethics is seen value in his work. Even though he was a dishwasher, he needed to see that without him, there would be no clean dishes for the cooks, servers, or the customers. He should have found ways to make the job a little easier when things got busy, by asking for some help. Showing more initiative in his position, being polite to the other co-workers. Two skill that would be effective to have for IT is one knowledge of the software, and patience with customers.
Scenario #2 …show more content…
Before I say anything to the customers, it is best to think about what I need to say before speaking. The last and final thing on a message is to be brief and to the point in the message. Customers do not want to listen to a story in a message. Customers respond better when the message has some form of empathy when it is specific to their issue, and to the point. I would say to her, “Miss customers I arrived at the wrong location, but I am on my way to your area as we speak. I do apologize for this inconvenience, and I understand how frustrating this can be. I am going to do my very best to reach your location as fast as I can and will get the job done so that you can enjoy the rest of your day. If you have a question, you can call me, or ask me when I arrive. I will gladly answer any all questions you may have and thank you for your