Conflict Resolution Exercise Analysis

This exercise could be used as a sort of conflict resolution exercise similar to last week’s journal exercise. You can take two, or more, individuals who are not working well together and see what steps they can use to communicate better to resolve their issues. This happens a lot in the family practice where I work. The providers, nurses, and clerical staff can get into non-confrontational arguments, especially when the practice is busy. The section of Chapter 5, “Creating a Positive Communication Climate,” (Floyd 165) when applied to that exercise could be effective in resolving current issues and preventing future issues in the practice. Using statements that make a person less defensive are useful tools that the providers could use when they communicate with me and my peers. Instead of a doctor telling the clerical staff that we are going to start referring patients to every specialty office just because the doctor says so they could instead say “Let’s see how we can get the patients to the other …show more content…
This is something I was familiar with before this textbook and exercise on language. You see it in movies and tv shows all the time, a couple is in a therapy session and the counselor makes one of them use an I-statement to express a frustration they are experiencing. This method is used a lot because it is a method that works. When you use a you-statement that not only puts the blame on the person you are speaking you that also creates defensiveness within the person you are speaking to. It’s always best to say, “I feel this… when you did this …because of this…and I would be grateful if…” This prevents the person from feeling like you are condemning them. This also opens it up for constructive dialogue with the other