Conflict Management: a Reaction Paper
By Daniel Robin
If you notice yourself getting dug in or angry in the face of differing views, ask for a time out and step out of the content for a moment and notice if you are presently moving toward your true goal. If not, or if the situation is just getting too uncomfortable, check to see which of the seven strategies shown below would be most helpful in turning your conflict into collaboration. 1. Define what the conflict is about. Studies on spousal disputes showed that about 75% of the time, partners are fighting about different issues. Ask the other person "What’s the issue?" then "What’s your concern here?" or "What do you feel we are fighting about?" Eventually ask "What do you want to …show more content…
The Gentle Art of Confrontation
By Daniel Robin
When you have a difficult message to convey to someone, how do you get them to listen non-defensively? This article explores methods of delivering so-called "bad news" with maximum effectiveness and minimum offensiveness.
Consider the following situation at the office: a co-worker consistently deflects, resists, or lashes back each time you initiate an open an honest discussion of an issue. You’ve become frustrated or upset with this person’s attitude and inability to hear your message. You’d like to express how it is for you, get to an understanding or agreement, and move on.
Have you thought about why they would be resisting? Just to be difficult? Fear? Self-preservation? Perhaps you just haven’t found a way to fly in "under their radar."
If the other person’s behavior is bothering you then you own the decision about how to handle it. Your options are: avoid, accommodate, defer to someone else, or confront. Don’t expect the other person to notice you are bothered. If you tend to avoid confrontations, an important question to ask yourself is "Will the situation change if I do nothing?" If you confront, you might arrive at a win-win (negotiated) solution, a compromise, or no deal.
Given a typical situation in