Conflict Management Reflection Paper

Decent Essays
Introduction
As a requirement to graduate with a master 's degree in science of psychology at Southern New Hampshire University, I was required to take four electives. In spite of all alternatives, I decided to take the course WCM-610: Introduction to Organizational Conflict Management. Conflict can be easy to define: to be in or come into disagreement, (Chaffee, 2004). However, conflict in the workplace in particular, due to many reasons: financial issues, stress, competition, unfair treatment, finger-pointing, and mistakes to name a few, (Collins, 2009). Conflict at the workplace is a given; nevertheless, how do we face it a matter of different topics. This final paper takes aim at identifying and examining all areas covered in the course in the main body of the paper. The paper concludes with a personal reflection examining pre and post scores of Personal Conflict Management Style assessments.

Course concepts

Critical thought and perception Perception refers to the dynamic selection, organization, and interpretation of experiences and events through our senses. On the other hand, critical thinking refers to the act or tendency of analyzing careful the process of thinking, in order to clarify understanding and make better sound
…show more content…
However, not all types of judgments are made through the use of critical thinking. Certain personality types might affect adversely the way of making judgments: impatient, lack of tolerance, and/or dominant to name a few. Clashes of personalities might lead to personal attacks and the inception of new conflicts. Nevertheless, differences in personalities might be beneficial to organization, since it seem to produce better solutions to complex problems. Diversity of personalities helps to generate different ideas regarding what and how things should be done, (Collins, 2009). Being aware of our personality might help to prevent clashes or falling to someone else’s

Related Documents

  • Improved Essays

    He points out that most organizations attempt to avoid all conflict; and therefore, leaders never communicate what they really think which breads mistrust and employee angst. Therefore, in an attempt to teach readers how to master conflict, Lencioni displays The Conflict Continuum which show the difference between destructive and constructive conflict. His point is that a cohesive leadership team needs to remain right in the middle not attempting to alleviate the tension, but rather use that tension to unearth the best ideas and solutions. Finally, focusing on results brings a cohesive leadership together like nothing else.…

    • 780 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    As conflict management entails appropriate strategy it is crucial to understand the group’s conflict before applying one of the following models: A-E-I-O-U, negotiation, mediation, and arbitration (Wynn & Engleberg, 2007, pp. 182-187). For example applying the A-E-I-O-U model is a way to clearly communicate concerns and suggest alternative actions to achieve the department goals, help decreased job satisfaction, and address perception distortions (Wynn & Engleberg, 2007, pp. 184-185). However, it must be noted that not all conflict is negative since some conflict such as task conflict relates to the content and goals of the work support and improves performance as functional conflict (Robbins, 2005, p. 195).…

    • 393 Words
    • 2 Pages
    Improved Essays
  • Superior Essays

    The chapter displays why conflict arises and ways to deal with it or try to eliminate it. However, the chapter also expands on conflict and mentions ways to turn conflict into an asset which aligns with the videos principles. The textbook mentions how if we want to be good leaders it is important to be creative and adaptable when it comes to dealing with conflict. Also, the textbook mirrors the video in mentioning the importance of being aware of the conflict that is present and addressing it or coming up with a plan for it. Charles states that we need to name the difference as a conflict and address it.…

    • 993 Words
    • 4 Pages
    Superior Essays
  • Improved Essays

    Conflict Essay The two conflicts that I have chosen to ‘compare and contrast’ the nature and causes are the Russia and Ukraine conflict as well as the Israel and Palestine conflict. Both involve conflict over land and have big historical backgrounds. Both also include military and war. Whilst the reasons for the cause are different.…

    • 546 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Critical Thinking and Ethics University of Phoenix Definition of Critical Thinking Critical thinking is the process that involves the conceptualization, application, analysis, synthesis, and evaluation of information gathered by observation, communication, reflection or experience (Ellis, 2015). Edward Glaser defines critical thinking as attitude, knowledge, and skill, and believes all three factors make up critical thinking as a whole (Glaser, 1941). Steps in Critical Thinking There are six steps in the critical thinking process. These interconnected skills help to analyze, integrate, and evaluate what is read and heard.…

    • 697 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    Conflict perspective has an entirely different focus. Conflicts theorists are highly critical of religion. For example Karl Marx, who is an atheist, who believed that the existence of God is impossible. “Religion is the sigh of the oppressedcreature, the sentiment of a heartless world. . . . It is the opium of the people” (Marx1844/1964).…

    • 178 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Conflicts are a part of everyday life. Conflict is when two opinions or ideas are incompatible, which can be between separate parties or within a single person. When conflicts arise they can cause strong, negative emotions, but they also provide an opportunity for growth. Conflict management is the ability to handle conflicts and identify fair, logical, efficient, and effective solutions. Proficient conflict management skills are a necessity for competent team leaders.…

    • 754 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Conflict theory alludes to a gathering of social speculations, a large portion of which have roots in progress of Karl Marx. Struggle hypothesis places a model of society whereby distinctive gatherings seek after their hobbies freely or against the hobbies of different gatherings. These gatherings go after assets and power, and after some time, a few gatherings come to command others. The social request built up by these overwhelming gatherings then comes to quell minority bunches. One way overwhelming gatherings do this is through control of the law and the lawful procedure to strengthen business as usual.…

    • 573 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    One of the major sources of conflict in society is the discrimination of lower status groups by the dominant groups. Differences are clearly observed between the rich and the poor, he physically attractive and the undesirable, and the dominant and the submissive. Inequality is especially prominent amount races and ethnicities (Byrne & Wong, 1962; Katz & Braly, 1935), gender (Gittell, 2011; Hoeber, 2007), and social class (Blader & Chen, 2012; Heaven, Greene, Stones, & Caputi, 2000). Conflicts arise when the interests of the groups do not coincide and the status quo is challenged. Many theories attempt to describe the causes of prejudice including social identity theory (REFERENCE) and realistic group conflict theory (Jackson, 1993).…

    • 1524 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    In fact, it loiters amongst family members, emerges in organizations and is unduly present in the workplace. Basirico, Cashion, & Eshleman’s (2014), note how the conflict theory can be acclimated to ascertain the origin of conflict and with clarification, offer positive methods to remedy the conflict. Subsequently, when identified and resolved, conflict can be beneficial in attaining a mutual…

    • 757 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Conflict Scenario Paper

    • 755 Words
    • 4 Pages

    Conflict is one of the inevitable outcomes involved when people communicate and work together. Our cultures, backgrounds, education as well as many other factors may influence our ability to communicate effectively. Yet even with effective communication skills, conflict can arise and, if not handled appropriately, may result in damaged relationships and detrimental outcomes in any aspect of our lives, be it work, school, relationships or other. This paper will describe and analyze a short video of a conflict scenario, describe the different factors and variables contribute to the conflict, and discuss possible strategies for avoiding conflict in the future.…

    • 755 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Conflict Strategies

    • 1033 Words
    • 5 Pages

    I have encountered many different types of conflict styles while working in groups. The conflict styles are competing, avoiding, and collaborating. For example, my current team has two individuals with two strong personalities who are clearly competing for who is always has the answer, who is always right, the first to speak, etc. There is a person on the team who does not participate in coming up with ideas to help make our team have a boost in moral. This person does not speak up and when asked a question, they shrug their shoulders.…

    • 1033 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Critical Thinking Critical thinking is the process of objectively evaluating evidence or facts. For me, this means gathering information and assessing what is relevant to the problem that needs to be solved, the decision that needs to be made, or the information that needs to be evaluated. One form of critical thinking uses a series of steps to evaluate information when solving a problem and when making decisions. Another form of critical thinking uses a series of questions to evaluate information to determine if there is enough evidence to support it being fact or determine it is just the authors opinion.…

    • 295 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Video Analysis One: Dealing With difficult people versus them dealing with you In 2007, psychologist Bill Crawford, produced a short video entitled “Dealing with difficult people versus them dealing with you” as one of a four part series filmed in conjunction with PBS (Crawford, 2007). The following video case analysis will compare the ideas present in the video to the ideas found in this week’s assigned readings - Resolving conflicts at work: Ten strategies for everyone on the job and Listening to conflict: Finding constructive solutions to workplace disputes (Cloke & Goldsmith, 2011; Van Slyke, 1999). This analysis will focus on similarities and differences between the Crawford’s video and this week’s readings including specific examples.…

    • 1015 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Successful organizations often have to overcome challenges in order to achieve the organization’s goals. These challenges are often met with conflict among employees and departments. Conflicts in organizations are often related to control, power and recognition among employees and departments. Two types of conflict that can occur within an organization are functional and dysfunctional. When these types of conflict arise, an organization has the opportunity to improve itself or it can allow the conflict to negatively impact the organization.…

    • 702 Words
    • 3 Pages
    Improved Essays