There are five major types of strategies that management could use to resolve conflicts in the work area. The five strategies are accommodating, compromising, collaborative, avoiding, and competing. Depending on the urgency and the type of conflict in the workplace, will decide what conflict strategy would be used to resolve the conflict at hand. Recognizing the conflict and the conflict management strategies strengths and weaknesses will assist management in developing a conflict management plan to solve the conflict between David and James.
Each of the five management strategies has its own strengths and weaknesses that management needs to be aware of in order to settle a conflict. The accommodating strategy is low in assertiveness
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Ideally this is the best strategy to use because it gets everyone involved in the conflict solution and the conflict is resolved with a greater amount of satisfaction. The only weakness I can think of is when there are time constraints involved. It will take some time to gather everyone’s thoughts and implement a plan, so if there is urgency to solve the conflict before a short deadline you might run into some problems. Avoiding strategy is low assertiveness and low cooperation. This strategy is basically avoiding all conflicts. The only strength I can possibly think of is that if you are certain you cannot win the conflict you avoid it to live another day. The avoiding strategy is probably the least favorable because conflicts never get resolved. The competing strategy is high assertiveness and low cooperation. The competing strategy is when one person looks to satisfy his or her interests above all without any care of the other parties involved. This strategy is best used when quick action needs to take place or when an unpopular decision needs to be made to solve a conflict. The problem with this strategy is there are no inputs from other parties which could leave them feeling upset, hurt or resentful.
To solve the conflict between David and James, I would use the collaborative strategy because it allows everyone involved to share their perspective. So far no one has spoken to each other personally and