Credibility is an individual’s reputation for being trustworthy, and if others believe that they can rely and depend on your actions and promises. The key aspects of Ccredibility are competence, caring, and character. According to Cardon, (2014) in “Establishing Credibility,” competence, caring, and character are described in detail as the following: Competence refers to the knowledge and skills that are needed to accomplish business tasks, approach business problems, and basically get the job completed. Competence can be developed through observation, study, and experience that is obtained and practiced in business.
The caring aspect in business involves understanding the interest of others, cultivating a sense of community, and demonstrating …show more content…
Ethics is behavior that is molded by a person’s moral principles, and business ethics is are the beliefs and principles that are considered acceptable in the business environment. An important part of business ethics is the principle of being transparent, which involves sharing necessary and relevant information with individuals that can be affected by the decisions and actions of your business. Fairness in business communication is whether you are being fair to others based on all your methods of …show more content…
In the workplace people are able to give immediate feedback verbally and nonverbally because they see each other face-to-face. Let’s review some non-verbal face-to-face communication and how it should be avoided or cultivated in the workplace. In a television episode of the show “Friends,” Ross showed he was shocked with Rachel’s information by using facial expressions which made Rachel believe that he was not interested in the information she conveyed. Facial expressions are an important part of communication in the workplace but should be used with caution. Showing a shocking displeasing facial expression to a fellow colleague who may give an unappealing idea could discourage the person to believe their thoughts and ideas don’t matter. Instead you should smile and give a pleasing and warm facial expression to let the person know you appreciate their ability to express their ideas and thoughts to
The caring aspect in business involves understanding the interest of others, cultivating a sense of community, and demonstrating …show more content…
Ethics is behavior that is molded by a person’s moral principles, and business ethics is are the beliefs and principles that are considered acceptable in the business environment. An important part of business ethics is the principle of being transparent, which involves sharing necessary and relevant information with individuals that can be affected by the decisions and actions of your business. Fairness in business communication is whether you are being fair to others based on all your methods of …show more content…
In the workplace people are able to give immediate feedback verbally and nonverbally because they see each other face-to-face. Let’s review some non-verbal face-to-face communication and how it should be avoided or cultivated in the workplace. In a television episode of the show “Friends,” Ross showed he was shocked with Rachel’s information by using facial expressions which made Rachel believe that he was not interested in the information she conveyed. Facial expressions are an important part of communication in the workplace but should be used with caution. Showing a shocking displeasing facial expression to a fellow colleague who may give an unappealing idea could discourage the person to believe their thoughts and ideas don’t matter. Instead you should smile and give a pleasing and warm facial expression to let the person know you appreciate their ability to express their ideas and thoughts to