Communications Essay in a Health and Social Care Settings, Different Ways of Communicating.
This is essay is going to be based on the importance of communication within the broader context of health and social care, it will give you a definitive insight to different communication techniques, such as verbal and non-verbal communication. Within this essay I will also discuss how important effective communication can be and the barriers that can restrict the care practitioner from doing his/her job effectively by using communication as the main tool. Furthermore how personal beliefs and values need to be taken in to consideration and the effect it may have on a service user in the light of working professionally.
According to Julia …show more content…
As part of this essay it was required to watch a few videos based upon communication, one of the videos was regarding a client that has been called to the Job centre plus to discuss a letter that has been received, that she has been working and claiming benefits.
The advisor shows no social communication skills, he does not introduce him self nor does he build a relationship with the client but jumps straight into conversation this created a unfriendly and cold atmosphere. In this video it shows a lack of effective communication by the advisor. The reasons for this is, he has not used key communication techniques such as non verbal communication, as he does not show positive facial expressions through out the video such as smiling laughter, he makes little eye contact and does not use gestures such as hand and head movements. This gives out the impression that the advisor lacks confidence. In the beginning of the video it shows a lack of effective verbal communication, when the advisor asks if she received the letter that was sent out to her, she is un aware of the letter and the reason why she is here. The advisor then asks if she has been doing