Communication In Healthcare Case Study

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Communication in Healthcare
Efficacious communication among the healthcare staff is a necessary element that allows for the delivery of optimal patient care and is imperative for effective teamwork dynamics to transpire. When communication is disjointed, errors tend to occur and; consequently, inadvertent patient harm may ensue. According to Leonard (2004), communication failures are the leading cause of inadvertent patient harm. An analysis of 2455 sentinel events reported to the Joint Commission for Hospital Accreditation (JCAHO) revealed that the primary root cause in over 70% of errors was a communication failure. The teamwork and collaboration competency of the Quality and Safety Education for Nurses (QSEN) may help bridge and consolidate communication among the various healthcare disciplines in order to minimize the margin for errors and consequently, improve patient outcomes. This need for effective communication is imperative now because of the technological advancements that have been incorporated in healthcare, have led to healthcare systems becoming more complex.
Supporting Literature
“In 2004, the Joint Commission issued a Sentinel
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Teamwork and interdisciplinary collaboration have the potential to diminish error and increase system resilience to error. Nurses working in teams will make fewer errors when they work well together, use well planned and standardized processes, know their team members’ and their own responsibilities, and constantly monitor team members’ performance to prevent errors before they could cause harm. Teams can be effective when members monitor each other’s performance, provide assistance and feedback when needed, and distribute workloads and shift responsibilities to others when necessary (Hughes,

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